Report 2026
The State of
AI-First Operations in the UK and Ireland
The UK and Ireland face a widening operational resilience divide.
PagerDuty's 2026 State of AI-First Operations report examines how AI-first operations maturity drives revenue growth across the region. The findings reveal three critical differentiators:
- A 31-point investment gap between companies reporting growing revenue and those reporting flat or declining revenue (79% vs. 48% increasing budgets)
- A 22-point gap in executive alignment on resilience as competitive advantage
- A 22-point gap in operational resilience improvement
With 65% of organizations facing losses of $300,000+ per hour during major incidents, the report examines how leading companies are balancing AI-driven automation with human oversight, consolidating tools, and building competitive advantage through operational excellence.