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DevOps best practices can help your teams ship better software by improving productivity with automation and cross-functional collaboration. Do it right, and your team stands to release much faster, predictively, and safely, while mitigating unplanned work and making it easier to get ahead of customer experience issues.

Are Your Development and Operations Teams at Odds?

Oftentimes, development teams seek to build with speed while operations teams are focused on mitigating risks. But when the success of a business depends on the innovation and quality of digital services, it’s far too painful and costly for these teams to remain siloed. Improved collaboration between your dev and ops teams is at the heart of DevOps, which helps minimize inefficiencies across the software delivery lifecycle, enabling teams to be far more successful.


What Is DevOps?

DevOps is a movement that focuses on collaboration between developers and operations, empathy for the customer, and infrastructure automation. In traditional models, developers write code and then hand it to operations to deploy and run in a production environment. This often leads to a lack of ownership between the two teams, as well as a slower pace of development, because agility clashes with risk management. In contrast, with a DevOps model, the two teams work together at each stage of software delivery toward common, customer-facing goals. Developers take ownership of their code, from code through production, and operations teams build tooling and processes that help developers leverage automation to build, test, and ship code faster and more reliably.

By breaking through walls in culture and processes, development happens more efficiently. And with the customer experience in mind from beginning to end, a DevOps approach ultimately results in a better product and happier, more empowered teams while delivering more value to customers and the business.

Getting Started With DevOps

By implementing DevOps best practices, teams can come together to optimize communication, collaboration, measurement, and issue resolution. DevOps is about culture and people, but also must leverage automation and shared tooling to maximize success. One of the most important aspects of taking a DevOps approach in your organization are the tools and best practices that drive this transformation. It’s crucial to bring together tools, processes, and people to enable self-service access and prioritization. Whether you’re looking for simple IT alerting for IT monitoring tools, or full-scale visibility into the health of your applications and infrastructure, getting an incident lifecycle solution in place is the first step. Teams can then build out rules and logic to group and suppress alerts, and dynamically notify the appropriate teams, unifying actionable insights with real-time collaboration workflows to maximize agility in resolving (and even preventing) issues.

Benefits of DevOps

  • Collaboration: Integrate existing tools with PagerDuty and collaborate in your preferred ways, eliminate release blockers, and fix issues fast.
  • Communication: Communicate with stakeholders across the org and engage them at the right time with the latest information, when it matters most, for improved team mean-time-to-resolve.
  • Culture of Learning: Continually learn with postmortem analyses so you can improve both systems and response processes to ultimately ship better code.
  • Data-Driven Decisions: Make better decisions for your business and your team with access to data and analytics around your infrastructure and team health.
  • Automation: Eliminate bottlenecks with self-service environments and tooling for automation so you can test easily, and deploy safely and rapidly.
  • Reliability: Eliminate recurring issues by understanding leading edge indicators across the entire infrastructure, take preventative measures with team and system health analytics, and more.

I'm calling it—PagerDuty is a must-have WebOps service.

Jesse Robbins, Co-founder at Chef

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