FireHydrant got acquired. Now what?
Don't wait to see how Freshworks reshapes FireHydrant's future. Get started with PagerDuty today and see what the power of enterprise-grade resilience, reliability, and continuity can do for your incident management process.
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Why choose PagerDuty over FireHydrant?
You need an enterprise-grade platform with proven reliability.
When it comes to incident management, resilience, scale, and continuity matter. PagerDuty is the trusted partner for nearly 70% of the Fortune 100 .
- 99.9% web availability SLAs and no scheduled maintenance windows
- Multi-channel approach trusted by over 30,000 companies
- Enterprise-grade security with FedRAMP Low compliance
You want proactive AI and automation, not manual coordination.
PagerDuty provides intelligent noise reduction, automated remediation, and continuous learning to deflect work and free teams up for innovation.
- Automation handles repeat issues before they turn into incidents
- Post-incident learning fuels smarter, more resilient operations
- AIOps filters the noise so you can stay focused on what matters
You expect seamless integration with your existing tools.
You shouldn't have to retool your ITSM or bolt on workarounds to make incident management fit. PagerDuty integrates with how you already work.
- Mobile app , open APIs, and chat integrations that meet teams where they work
- 700+ integrations including ServiceNow, Jira, and Freshservice
- 3rd party AI partnerships and an ecosystem that helps streamline operations
891M
Incidents
handled 1
71.2B
Events
Ingested 2
249%
ROI 3
59%
Less downtime 4
91%
Reduction in
alert noise 5
50%
Reduction in
incidents 6
Compare PagerDuty vs. FireHydrant
Feature
FireHydrant
On-Call Management: Scheduling and Escalation Policies
Create schedules and logic for mobilizing responders when incidents are triggered.
Create schedules and logic for mobilizing responders when incidents are triggered.
Chat-based Incident Management
Trigger and collaborate on incidents with in-line commands and built-in workflows directly in Slack and Microsoft Teams.
Trigger and collaborate on incidents with in-line commands and built-in workflows directly in Slack and Microsoft Teams.
Basic Noise Reduction
Alert grouping by time or content.
Alert grouping by time or content.
Advanced Noise Reduction
Sophisticated grouping, combining machine learning, grouping across services, and grouping using multiple methodologies.
Sophisticated grouping, combining machine learning, grouping across services, and grouping using multiple methodologies.
Basic AI-powered Triage and Root Cause Analysis Capabilities
Surface incident summaries, past incidents, recent changes, change correlation, and status updates directly in chat for faster resolution.
Surface incident summaries, past incidents, recent changes, change correlation, and status updates directly in chat for faster resolution.
Advanced AI-powered Triage and Root Cause Analysis Capabilities
Analyze similar ongoing incidents, identify outliers, and probable origin for faster resolution.
Analyze similar ongoing incidents, identify outliers, and probable origin for faster resolution.
AI-powered Transcription
Agentic transcription tracks what’s happening in conference calls during an incident.
Agentic transcription tracks what’s happening in conference calls during an incident.
3rd party AI Data Partnerships
Enrich AI inputs with critical data from Amazon Q Business connected apps like Confluence or GitHub.
Enrich AI inputs with critical data from Amazon Q Business connected apps like Confluence or GitHub.
Centralized Operations Console
Manage live incidents in bulk through a unified operations console, tailor-built for central teams to monitor, manage, and respond across the organization.
Manage live incidents in bulk through a unified operations console, tailor-built for central teams to monitor, manage, and respond across the organization.
Event Orchestration
Create custom logic to process events and trigger self-healing actions based on event data.
Create custom logic to process events and trigger self-healing actions based on event data.
Basic Post-Incident Documentation
Basic timeline and documentation features without advanced analysis capabilities.
Basic timeline and documentation features without advanced analysis capabilities.
Post-incident Analysis: Contextual Learning System
Analyze integration data (Slack, Jira, Zoom, HR Data) to identify and tag improvement opportunities.
Analyze integration data (Slack, Jira, Zoom, HR Data) to identify and tag improvement opportunities.
Learning Management
Learn from incidents (using data like on-call patterns, response times, team participation metrics), and manage improvement opportunities across teams.
Learn from incidents (using data like on-call patterns, response times, team participation metrics), and manage improvement opportunities across teams.
Native Interface Integration
Manage incidents, track event changes, and update services directly within ServiceNow.
Manage incidents, track event changes, and update services directly within ServiceNow.
Bi-directional Sync with ServiceNow
Bi-directional sync of incidents, updates, and comments with ServiceNow.
Bi-directional sync of incidents, updates, and comments with ServiceNow.
Advanced ServiceNow Integration
Manage tickets, run automated workflows, and post status updates directly in ServiceNow.
Manage tickets, run automated workflows, and post status updates directly in ServiceNow.
Native Interface Integration with Jira
Bi-directional sync with Jira to manage incidents, track event changes, and update services directly within Jira.
Bi-directional sync with Jira to manage incidents, track event changes, and update services directly within Jira.
Advanced Jira Integration
Use JQL to trigger incidents directly within Jira.
Use JQL to trigger incidents directly within Jira.
Native Interface Integration with Customer Service Applications
Manage incidents, track event changes, and update services directly within Salesforce, Zendesk, and ServiceNow CSM, connecting front-line customer service teams directly to developers.
Manage incidents, track event changes, and update services directly within Salesforce, Zendesk, and ServiceNow CSM, connecting front-line customer service teams directly to developers.
1, 2 PagerDuty, as of February 12, 2025
3, 4, 5, 6 Source: Forrester Total Economic Impact Study, commissioned by PagerDuty, “The Total Economic Impact Of The PagerDuty Operations Cloud”, August 2024. As compared to users without PagerDuty.