Stop reacting. Start leading with end-to-end incident management.

PagerDuty provides full, flexible incident command capabilities both in Slack and Microsoft Teams and is built to deliver enterprise-grade resilience wherever your team works. You can manage major incident response, trigger automations, update stakeholders, and run postmortems directly within Slack.

PagerDuty continuously innovates the core platform to move beyond simple alerting. While we pioneered the on-call category, our focus is now on AIOps and predictive intelligence, so features like noise reduction, event intelligence, and automated diagnostics have been built directly into the core platform. We don't just alert—we reduce alert volume, enrich the alert with context, and often remediate issues before the on-call person is even notified, something few competitors can match.

Our platform delivers the lowest total cost of ownership for the enterprise. While incident.io may appear cheaper on a per-user basis for basic features, our licensing is designed for predictable growth and includes capabilities like intelligence and automation that are often extra or non-existent in competing solutions. PagerDuty's platform also avoids the costly need to stitch together multiple paid tools, delivering better governance and resilience for the investment.

Our dedicated customer success team and robust APIs simplify transitioning existing on-call schedules, escalation policies, and integration configurations. We offer specialized migration tooling and playbooks to ensure your teams can quickly achieve value without operational disruption, typically completing the transition in weeks, not months.