Posts by Rachael Byrne

Best Practices & Insights

Postmortems Part 3: Getting the Most out of Your Postmortem Meetings

When we announced the launch of our Postmortem Guide, I wrote about the value of performing blameless postmortems and how to establish a culture of...

Best Practices & Insights

Postmortems Part 2: How to Adopt a Learning Culture

In part 2 of our postmortem series, we dig into how to establish a culture of continuous learning, from getting leadership on board to invoking...

Best Practices & Insights

Introducing the PagerDuty Postmortem Guide

Your team had been fighting this major incident for hours, but your investigation was hitting one dead end after another. Finally, you managed to ...

Best Practices & Insights

The Competitive Advantage of Teamwork

Have you ever worked on a team where it was a challenge to give constructive feedback or confidently share ideas? At PagerDuty Summit 2018, Patrick...

Collaboration

Bridging the Gap Between Engineering and Business Teams

It sometimes feels like engineering and business teams speak different languages and work in completely incompatible ways. Agile development teams ...

Best Practices & Insights

Top Skills for an Incident Commander

Credit: NASA Organizations need many incident commanders to provide a high level of service to their customers while avoiding on-call load. Many shy ...

Best Practices & Insights

4 Tips for Introducing Lightweight Agile to Business Teams

Teams that serve the business, such as Business Operations and Business Intelligence, are faced with a barrage of urgent requests and never-ending ...