Posts by Twain Taylor

Use Cases & Solutions

5 Ways Customer Support Can Deliver Better Service in the Digital Economy

The customer support team is the face of your organization. It’s the group that your customers interact with most, and it plays a key role...

DevOps

DevOps for Omnichannel Retailers

The battle between e-commerce and retail companies is converging as more retailers like Walmart look to augment their brick and mortar presence with ...

Security

6 Kinds of Tools You Need In Your Security Stack

Modern Security Monitoring: Which Tools Should Be in Your Stack? The approach you take when it comes to security monitoring needs to be completely ...

ITOps & Modern Ops

Modernize Your ITSM Environment

The demands on organizations and their applications are changing. Reliability is vital to gaining the trust of users. If an app suffers degraded ...

DevOps

Bringing Deeper Monitoring to DevOps

The point of continuous integration is to automate builds and tests, and bring efficiency and quality to the pipeline. However, things do sometimes go...

Incident Management & Response

Incident Management for IoT Today

The Internet of Things (IoT) is starting to become very popular in the lives of people, and in enterprises globally. While it began as a novelty, ...

Incident Management & Response

How Incident Management Boosts Employee Morale

The fear of failure can be a massive hurdle for many development and ops team members. This fear can be so overbearing that morale across...

On-Call Life

Better Prep Your On-Call Engineer

The on-call engineer has a critical role to play in incident management. They can mean the difference between an incident turning critical or being ...

Incident Management & Response

The On-Call Engineer’s Best Friend

Have you ever returned to the office to find out that a server was down the whole night, and there was no way you could...

Technology

7 Steps to Avoiding Downtime

Ensure High Availability for Your Applications With These 7 Steps Several months ago, Delta experienced an IT outage that cost them over $150 million...

DevOps

Monitoring in the World of DevOps

Central to the idea of DevOps is collaboration between all of the teams involved in IT applications and infrastructure. Developers, Operations, ...

Ideas

Your On-Call Engineer's Incident Management Checklist

The on-call engineer has a critical role to play in incident management. Since on-call engineers are the first responders, they can mean the ...

DevOps

DevOps Monitoring is a Multi-tool Affair

Monitoring tools are intended to make life easier for DevOps team, and choosing the right DevOps monitoring tool can make all the difference for ...