AGENDA

Customer Advisory Board

Le Meridien · April 26, 2018

9:00

Breakfast

9:30

Introductions and customer presentations

Please be prepared to answer these 3 questions:

  • Tell us about your company, your org, and your role
  • What operational processes, changes, tools have you put in place in the last year that have really moved the needle (and everyone else should implement too)
  • What information do you wish you had at your fingertips (what is the situation, what is the information?)
  • If PagerDuty were to introduce a new product or feature, what would you want it to do, or what problem would you want it to solve?

11:00

Break

11:15

Real-time Operational Intelligence

What signals do you rely on for understanding and responding to an issue? What do you look at to understand what’s wrong, what the cause may be, and next steps for resolution? What could be better automated? Will include a preview and feedback session on our June 2018 Event Intelligence release.

12:15

Lunch & General Feedback Session

1:15

Real-time Business Intelligence

How do you assess the customer and business impact of an incident while it is unfolding? Where does that information come from and how long does it take to get? Are responders making the right decisions with customer impact in view?

3:15

Break

3:30

Customer Chosen Topic

Topic TBD

4:30

Reception

6:30

Dinner

Slanted Door