Crisis Text Line Uses PagerDuty to Provide Free, 24/7, Confidential Mental Health Support to People in Need

Crisis Text Line is a leading nonprofit organization that provides free, 24/7, confidential text-based mental health support in English and Spanish by texting HELLO or HOLA to 741741. Since its launch in 2013, the organization has supported over 11 million conversations in the United States and more than 15 million internationally together with its affiliates in Canada, the UK, and Ireland. Crisis Text Line has trained over 80,000 volunteers in the U.S. and over 100,000 globally who provide mental health support for individuals facing various challenges, including stress, anxiety, loneliness, isolation, difficult relationships, bullying, self-harm, and suicidal thoughts. The PagerDuty Operations Cloud serves as a technological backbone to help Crisis Text Line ensure its service is always available to those in need.

“As a resource-constrained nonprofit, we have to maximize our impact while staying strategic and efficient. PagerDuty gives our technical team the ability to operate like an enterprise software organization and ensure the reliability of our service. With PagerDuty, we are able to identify real problems, get the right people in the right place, and save lives.”

– Matthew Vanderzee, Chief Technology Officer, Crisis Text Line

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