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CA UIM (Unified Infrastructure Management, formerly Nimsoft Monitor) is a scalable IT monitoring solution that provides 360-degree visibility into systems and infrastructure performance. It delivers a single, unified architecture for both traditional and cloud environments, enabling you to proactively monitor performance and availability to ensure that your customers are up and running.
Note: This guide has been replaced by a new CA UIM Integration Guide, which uses a PagerDuty probe that sends events using our API. Please try following the steps in the new integration guide first, and use this one only if you have a system which the PagerDuty probe can not be installed on.
In this guide, desired alert notifications are sent from UIM to PagerDuty via the UIM emailgtw probe and nas auto-operator profiles. Please note that this integration also supports the ability to automatically resolve triggered alarms within PagerDuty once UIM detects an error condition or threshold has returned to normal (via e-mail based “clear” alerts).
In order to deploy this integration, please follow these steps.
From the Configuration menu, select Services.
If you are creating a new service for your integration, click +Add New Service.
If you are adding your integration to an existing service, click the name of the service you want to add the integration to. Then click the Integrations tab and click the +New Integration button.
Select your app from the Integration Type menu and enter an Integration Name.
If you are creating a new service for your integration, in General Settings, enter a Name for your new service. Then, in Incident Settings, specify the Escalation Policy, Notification Urgency, and Incident Behavior for your new service.
"UIM alarm from $hostname"
NimID, Level, Message and Suppression Key
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