HP SiteScope is an agentless application monitoring software from HP which collects server and application health checks across your infrastructure. It supports over 100 different applications out of the box and integrates very nicely with HP Operations Manager. PagerDuty extends HP SiteScope’s functionality by providing on-call scheduling, alerts and incidents tracking through the PagerDuty/SiteScope email integration. PagerDuty notifies you of the most critical SiteScope events so that you are able to take immediate action.
This guide describes how to integrate your HP SiteScope installation with PagerDuty using email integration. This guide will provide instructions on setting up alerts and alert actions in SiteScope. If you are having trouble completing the installation, please contact us.
Congratulations, you have now integrated HP SiteScope with PagerDuty!
You should also configure an external ping check service to monitor your mail server and site’s external connectivity. Of course, you can use PagerDuty to forward alerts from these services as well.
Incidents are de-duplicated based on the PagerDutyIncidentKey variable which is defined in the PagerDuty template. By default, it is composed of:
Please refer to the SiteScope manual for “How to Customize an Alert’s Message Content” if you would like to use different variables for your incident de-duplication.
The incident description is created based on the subject of the alert. You can go to the directory of your SiteScope installation and then to the templates.mail.subject folder (e.g. /opt/HP/SiteScope/templates.mail.subject). You can either create a new subject file or modify the Typical file. Please refer to the SiteScope manual for “How to Customize an Alert’s Message Content” for additional variables that you can use.
First, create multiple HP SiteScope services within PagerDuty. Second, within HP SiteScope create multiple alerts (Step 4). Third, select different alert targets that you would like to be monitored by each service (Step 7). Lastly, within each Action use the email address that is associated with each of your PagerDuty services (Step 11).
In order to customize the subject line, please refer to the SiteScope manual for “How to Customize an Alert’s Message Content.”
It’s possible that your email settings are incorrect. To verify these settings have been properly set, please follow the steps below.
1. Navigate to your SiteScope folder.
2. Click on General Preferences.
3. Click on Email Preferences.
4. Click on Advanced Settings.
5. Set an Error Action for your PagerDuty email.
6. Set a Warning Action for your PagerDuty email.
7. Set a Resolve Action for your PagerDuty email.
This should protect you from email misconfiguration as a cause of unsent alerts.
Feel free to contact us for further assistance.