Know Normal is a SaaS provider that serves as a source of context for your IT Operations data and performance metrics. Know Normal creates and maintains dynamically-calculated baselines for your critical operational metrics, then applies that baseline across custom dashboards and reports. Know Normal offers an interactive Analytics Workbench and allows you obtain “big data analytics” while avoiding the heavy-lifting and lengthy learning curves associated with either “big data” or “analytics”.
If you are creating a new service for your integration, click +Add New Service.
If you are adding your integration to an existing service, click the name of the service you want to add the integration to. Then click the Integrations tab and click the +New Integration button.
If you are creating a new service for your integration, in General Settings, enter a Name for your new service. Then, in Incident Settings, specify the Escalation Policy, Notification Urgency, and Incident Behavior for your new service.
Yes, alerts do need to be enabled in Know Normal for the PagerDuty integration to work.
Alerts will be triggered in PagerDuty when Know Normal receives metric values found to be outside of the normal range of expected performance. Currently, there is not a way to send a test alert to PagerDuty.