Logtrust Integration Guide

Logtrust describes itself as cognition as a service; it was designed to transform raw data into actionable business insights.The Logtrust workflow can be summarized as follows: add your data; analyze and discover patterns and trends, using Logtrust’s proprietary technology; generate reports and alerts to visualize the end result. By aggregating and intelligently acting on everything from system logs to database records, you can use low-level data to inform high-level decision-making.If you are having trouble completing the installation, please contact us.

In PagerDuty

    1. From the Configuration menu, select Services. 
    2. On your Services page:

      If you are creating a new service for your integration, click +Add New Service.

      If you are adding your integration to an existing service, click the name of the service you want to add the integration to. Then click the Integrations tab and click the +New Integration button.

      3. RS-Add-New-Service
      RS-Add-Integration-Existing-Service

    3. Select your app from the Integration Type menu and enter an Integration Name.

      If you are creating a new service for your integration, in General Settings, enter a Name for your new service. Then, in Incident Settings, specify the Escalation Policy, Notification Urgency, and Incident Behavior for your new service.

    4. Click the Add Service or Add Integration button to save your new integration. You will be redirected to the Integrations page for your service.
      RS-Integration-Settings
    5. Copy the Integration Key for your new integration: RS_API_pd_3

    In Logtrust

    1. After logging in and configuring the computer to be monitored to use Logtrust, click on Account Administration.
      logtrust_account_admininistration
    2. Click on Alerts Configuration.
      logtrust_alerts_configuration
    3. Click on Delivery Settings.
      pd_delivery_settings
    4. Click on PagerDuty from the side menu.
      logtrust_pagerduty_arrow
    5. Click on New.
      logtrust_new_button
    6. Fill in the required information, including the PagerDuty integration key mentioned earlier, and click Save.
      logtrust_alerts_config
    7. A confirmation message will be sent to your PagerDuty account as a PagerDuty incident. Log into PagerDuty and look for this incident, with an accompanying activation code. Copy this activation code for later use.
      pagerduty_activation_code
    8. Click on the button next to “pending validation” in Logtrust.
      pagerduty_pending_validation
    9. Enter the activation code and click Save.
      logtrust_activation_save
    10. Look for the green button to confirm that your integration has been validated.
      logtrust_status_approved
    11. Trigger an alert in Logtrust.
      lt_triggered_alert
    12. To confirm that your integration is working, confirm that an incident has now been created in PagerDuty.
      pdt-lt

    FAQ

    Can I set up Logtrust to work with multiple PagerDuty services?

    No; you can only associate your delivery settings with one PagerDuty service at a time.

    If something is resolved in Logtrust, is it also resolved in PagerDuty?

    No, it is not; you will have to resolve the incident separately in PagerDuty.

    It doesn’t seem to be working. What’s going on?

    Setting up Logtrust requires some working knowledge of your directory and system internals that may take some time to work through. Check your logs and contact Logtrust for assistance. In addition, feel free to contact us if you’re unable to sort out the difficulty.

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