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Mattermost provides an enterprise messaging workspace for teams to collaborate securely and effectively. Its scalable solutions offer a centralized hub for intra-company communications that increase agility, efficiency and innovation while meeting advanced security, compliance and audit requirements, which may include deployment to AWS, Azure and private clouds, or even to on-prem environments.
Mattermost can be configured with PagerDuty to receive all incident updates for any PagerDuty Service in any Mattermost channel of your choice. This integration automatically provides pertinent information regarding the state of an incident to your live chat streams, improves communication during incidents, and optimizes your team’s resolution time and process.
At this point, you should get update messages for PagerDuty incidents on the integrated service in the specified channel. To test the integration, you could manually trigger an incident on the service through the PagerDuty web app.
If you left the Lock to this channel option disabled, you can use the same webhook on different services for submitting incident update messages to other channels.
This is done by setting the optional Channel setting on the PagerDuty extension, as follows:
In Mattermost, all of the following types of events will show up as incident update messages:
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