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NetHelpDesk is a feature-rich, ITIL aligned help desk application combining everything from ticket tracking and client relationship management, accounting facilities, stock control and reporting.
There are 2 different ways to integrate with NetHelpDesk, one using the API and the other using the email integration. If you would like to use the email based integration scroll down to the section Integrate Using the Email Based Integration.
You have now completed the API based integration!
By responding to a request in the main windows client, the incident in Pagerduty will automatically be acknowledged.
Yes! When performing an action on the request in NetHelpDesk, the new action screen will show a checkbox captioned “Send to Pagerduty”, by checking a note will be posted on the Pagerduty incident.
Yes! The New Request screen in the windows client has an option to send to Pagerduty; by checking this box, it will create an incident that links to the NetHelpDesk request when the request is created.
Yes! There is a link to see the PagerDuty incident for that request, on the request details page.
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