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Nucleus, in conjunction with PagerDuty, orchestrates and automates time-consuming manual tasks associated with vulnerability triage, notification and remediation tracking. Nucleus vulnerability management workflow rules trigger PagerDuty alerts and incidents to automatically notify security operations and initiate the vulnerability remediation process. Through PagerDuty’s extensive integrations, vulnerability information is delivered to the people and systems that need it in a timely manner, ensuring the window of risk for critical vulnerabilities is minimized.
1 . From the Services menu, select Service Directory.
2. If you are adding your integration to an existing service, click the name of the service you want to add the integration to. Then select the Integrations tab and click the New Extension button.
If you are creating a new service for your integration, please read our documentation in section Configuring Services and Integrations and follow the steps outlined in the Create a New Service section, selecting Don’t Use an integration as the Integration Type. Once you are finished configuring your service, navigate to your service’s Integrations tab and click the New Extension button. Continue with step 3 (below) once you have finished these steps.
3. Select Generic V2 Webhook as the Extension Type and enter a Name for the extension. In the Details field, you will enter the URL to your Nucleus instance with /public/index.php/webhook/pagerduty appended. (Example: https://Nucleus-trial1.nucleussec.com/nucleus/public/index.php/webhook/pagerduty
) .Click Save.
4. Once you have added the extension, navigate to the Apps & Addons menu in the top right, select API Access, then click + Create New API Key.
5. Enter a description for the key, and click Create Key.
6. Copy and paste the API key into a safe place before closing the dialogue box.
Can I create a PagerDuty incident within Nucleus?
Yes, you can create an incident within Nucleus and it will automatically be created in PagerDuty. This will allow your security analysts and vulnerability managers to disperse incidents to the relevant team/individuals to be fixed without leaving the Nucleus app.
Is this integration supported bidirectionally?
Currently, changes to Nucleus-generated incidents can only be made in PagerDuty. Bidirectional functionality is on the roadmap but has not been developed yet.
What types of security threats/alarms/events will create an incident in PagerDuty?
Incidents created in PagerDuty will be related specifically to vulnerability findings. This means that when new vulnerability scans are uploaded to Nucleus, findings that meet certain criteria will automatically create incidents in PagerDuty. Users also have the option of manually creating incidents from vulnerability findings within Nucleus.
How does Nucleus know what types of incidents to create in PagerDuty?
In Nucleus, you can create rules that will trigger PagerDuty incidents when vulnerability data meets rule criteria. This means that you can define granular scenarios to task incidents to a specific service. This allows you to automate workflow around vulnerability management via connection to PagerDuty.
Can I assign specific vulnerability findings to different escalation policies within the Nucleus UI?
Yes, every time you create a PagerDuty incident within the Nucleus UI, you can select the escalation policy to which that incident will be assigned. You can also set a default escalation policy for easier manual assignment. Finally, for each notification rule, you can define under what circumstances different vulnerability findings are assigned to different escalation policies.
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