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Pandora FMS makes monitoring visual. It displays the status and performance of parameters from different operating systems, servers, applications and hardware systems, such as firewalls and routers. The output of your monitoring can also be used in reports and alerts. With Pandora FMS’ alert system, you can configure a near-infinite number of alerts and triggering behaviors for your users. An alert can send an email, SMS, trigger a sound alert, write a log, or do anything a custom script can do. In combination with PagerDuty, you can delegate notification tasks without having to configure and maintain those parts of your systems.
This integration allows you to convert Pandora FMS alerts into PagerDuty incidents. Pandora FMS alerts execute a Perl script to create PagerDuty incidents through API calls. Users can configure their service to manage their PagerDuty incidents in the normal way, through email, SMS, phone calls or mobile push notifications.
Pandora FMS 5.0 or higher must be installed. For a full list of the requirements, please see the online documentation at: http://wiki.pandorafms.comPerl will also need to be installed with the following dependences:
As the integration will be performed by calling to PagerDuty’s API, you’ll also need an Internet connection.Since Pandora FMS 5.0 SP3, the integration script and an alert command called ‘PagerDuty incident’ are included out-of-the-box.If the steps below have been completed, you may skip steps 1 and 2 of the “In Pandora FMS” section of this guide:
If you are creating a new service for your integration, click +Add New Service.
If you are adding your integration to an existing service, click the name of the service you want to add the integration to. Then click the Integrations tab and click the +New Integration button.
If you are creating a new service for your integration, in General Settings, enter a Name for your new service. Then, in Incident Settings, specify the Escalation Policy, Notification Urgency, and Incident Behavior for your new service.
/usr/share/pandora_server/util/pagerduty/pandorafmsalert2pagerduty.pl "_field8_" "_id_alert_" "_field9_" "_field10_" "_timestamp_" "_alert_text_severity_" "_agent_" "_module_" "_data_"
The custom fields will be:
NOTE: Higher fields are preferred for compatibility with typical templates and actions, which use lower fields.
When we change the configuration fields, the command preview updates to show us the execution of the integration script.
Each Pandora FMS alert matches up with a PagerDuty incident; if one is not available, an incident will be created.A new incident will be created by a Pandora FMS’ alert when:
The script is called pandorafmsalert2pagerduty.pl and has the following syntax:
/pandorafmsalert2pagerduty.pl [service_api_key] [id_alert] [event_type] [description] [fired_timestamp*] [severity*] [agent_name*] [module_name*] [module_data*]
The alert execution debugging on Pandora FMS server is set at level 8 for verbosity. You must set at least this level in the verbosity token of the pandora_server.conf on your system (located at /etc/pandora/) and restart the server (/etc/pandora_server restart) to debug. You’ll then be able to read the executing command on the pandora_server.log file (located at /var/log). From this point on, you can do tests manually on the command line from your server shell and get more feedback from your execution results.
For all other questions, please contact support.
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