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PRTG is a central component of networking monitoring. It is used to monitor the state, health, and performance of everything from servers to networking devices.
Alerts generated in PRTG can trigger incidents in PagerDuty, to alert the appropriate technician via SMS, phone, email or push. The guide below describes how to integrate your PRTG installation with PagerDuty
From the Configuration menu, select Services.
If you are creating a new service for your integration, click +Add New Service.
If you are adding your integration to an existing service, click the name of the service you want to add the integration to. Then click the Integrations tab and click the +New Integration button.
Select your app from the Integration Type menu and enter an Integration Name.
If you are creating a new service for your integration, in General Settings, enter a Name for your new service. Then, in Incident Settings, specify the Escalation Policy, Notification Urgency, and Incident Behavior for your new service.
PRTG Network Monitor can trigger and resolve PagerDuty incidents via email. Below are the steps that are required to setup the communication between PRTG and PagerDuty.
Per your PRTG instance there are several emails that can be sent to PagerDuty depending on what sensor has the failure/warning . In this example we are going to ‘Trigger‘ an incident based off of the ‘Threshold reached‘, ‘Down’ and ‘Warning’ states and ‘Resolve‘ an incident based off of the ‘Down Ended‘, ‘Up‘ and ‘Threshold not reached‘ states.
To enable this option you will need to make the following changes to your PagerDuty PRTG Email Service:
Yes. This will need to be configured within your PagerDuty PRTG Email service.
Yes, you will need to create multiple PRTG Email Services, then create the additional Contacts within your PRTG server.
Yes, Incidents are de-duplicated, The incident key is returned for the initial alert that creates the incident.
Yes, all alerts are stored and displayed for users within the ‘Logs’ tab in your PRTG UI.
Yes, this is configured in the ‘trigger‘ for each instance or parent.
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