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It’s pretty well known that we live in a connected, always-on world where seconds matter when it comes to customer happiness. There are smaller incident...
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Slack is a powerful chat tool that can be used by organizations to tie various services into a single communications platform. Slack makes it easy to communicate with your team. This integration allows you to trigger incidents in PagerDuty from Slack. This complements our PagerDuty to Slack integration which posts information about PagerDuty incidents to Slack channels.
Go to the Configuration menu and select Services.
Select your app from the Integration Type menu and enter an Integration Name.If you are creating a new service for your integration, in General Settings, enter a Name for your new service. Then, in Incident Settings, specify the Escalation Policy, Notification Urgency, and Incident Behavior for your new service.
Click the Add Service or Add Integration button to save your new integration. You will be redirected to the Integrations page for your service.
Copy the Integration Key for your new integration.
In a browser, navigate to https://api.slack.com/apps
Click Create New App.
Give the app a name, select your Development Slack Workspace, and click Create App.
Under Add features and functionality, click Slash Commands and then Create New Command.
Under Command, enter a slash and then an all lowercase sequence of letters (with no spaces, e.g. /pd or /pdincident)
Copy and paste the Request URL from your Slack integration in PagerDuty (it is listed as Integration URL in PagerDuty)
Enter in a short description and (optionally) fill in the Usage Hint field. Then hit Save at the bottom right.
Click OAuth & Permissons on the left and then click Install App to Workspace.
Click Authorize on the next screen.
You are done! Go to Slack and enter in your slash command to test it out!
Yes! You can use the command in any channel in Slack to trigger a PagerDuty Incident.
At this time you can only trigger incidents using the command.
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