Uptime.com Integration Guide

Uptime.com is an industry leader in uptime and performance monitoring of websites and web applications. Uptime.com checks your website at one minute intervals from 30 different locations across 5 continents.

In PagerDuty

  1. Go to the Services menu and select Service Directory.
  2. In the Service Directory:
    • If you are creating a new service for your integration, click +New Service.
    • If you are adding your integration to an existing service, click the name of the service you want to add the integration to. Then click the Integrations tab and click Add a new integration.
  3. Select Uptime.com from the Integration Type menu and enter an Integration Name. If you are creating a new service for your integration, in General Settings, enter a Name for your new service. Then, in Incident Settings, specify the Escalation Policy, Notification Urgency, and Incident Behavior for your new service.
  4. Click the Add Service or Add Integration button to save your new integration. You will be redirected to the Integrations page for your service.
  5. Copy the Integration Key for your new integration and keep it in a safe place for later use.

In Uptime.com

  1. From the dashboard, select Notifications → Integrations, select New Profile and choose
    PagerDuty as the Provider Type.
  2. PagerDuty will automatically populate in the Provider Type dropdown menu. Enter a Name for your profile, then enter your Integration Key in the Integration Key field. Next, select the Auto-resolve Incident option for your PagerDuty incidents for when a check passes again in Uptime.com. Click Save when finished.
  3. Next, navigate to NotificationsContacts and select Add New. Find the contact you want to assign your new notification profile to, click the the Actions dropdown to the right of their information and select Edit.

  4. From the Edit Contact box, under the Integrations heading, click Add New Profile to add the PagerDuty profile created previously. Click Save to confirm your changes.

  5. Navigate to the Monitoring section, then click Add New to add a new check, or edit an existing check.

  6. In the Edit Check box, configure your settings as needed and add your contact in the Contacts field. Click Save to confirm your changes. Uptime.com will now trigger PagerDuty incidents when your check fails.


Frequently Asked Questions

Can Uptime.com notify multiple PagerDuty integrations?

Yes. Repeat these integration steps for each service in which you’d like Uptime.com to trigger incidents.

Will Uptime.com resolve PagerDuty incidents when a check passes again?

Yes. When creating or editing a check, enable Auto resolve on Check Up to have incidents auto-resolve in PagerDuty.

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