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WhatsUp Gold provides a unified view and fully encompasses heterogeneous environments and vendors so you can see everything on your network. Improve your network performance and improve uptime throughout today’s diverse networks by monitoring and analyzing everything from one actionable, unified dashboard.
This guide will walk you through the process of integrating WhatsUp Gold via email. If you are setting up a new integration and want to use our newer API-based integration, you should use this guide instead.
From the Configuration menu, select Services.
If you are creating a new service for your integration, click +Add New Service.
If you are adding your integration to an existing service, click the name of the service you want to add the integration to. Then click the Integrations tab and click the +New Integration button.
Select your app from the Integration Type menu and enter an Integration Name.
If you are creating a new service for your integration, in General Settings, enter a Name for your new service. Then, in Incident Settings, specify the Escalation Policy, Notification Urgency, and Incident Behavior for your new service.
WhatsUpGold can trigger and resolve PagerDuty incidents via email. Below are the steps that are required to setup the communication between your WhatsUpGold instance and PagerDuty.
Your configuration in WhatsUp Gold is now complete. There are some additional config changes that need to be made in your PagerDuty account to allow the Auto-Resolve functionality to work properly.
To enable this option you will need to make the following changes to your PagerDuty WhatsUp Gold Email Service:
Yes. This will need to be configured within your PagerDuty WhatsUp Gold Email service.
Yes, you will need to create multiple WhatsUp Gold Email Services, then create the additional Action Policies within your WhatsUp Gold server.
Yes, Incidents are de-duplicated, The incident key is returned for the initial alert that creates the incident.
Yes, all alerts are stored and displayed for users within the ‘Logs’ tab under the ‘Action Log’ in your WhatsUp Gold UI.
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