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Zabbix is a very powerful open source enterprise-class network management system designed to monitor the status of network services, servers and other hardware. It’s playing an important role in monitoring IT infrastructure for many organizations.
PagerDuty extends Zabbix’s functionality by providing on-call scheduling, alerts and incidents tracking through the PagerDuty API. PagerDuty notifies you of the most critical Zabbix events so that you are able to take immediate action.
This guide describes how to integrate your Zabbix 3.x installation with PagerDuty using a Python script. This guide will provide instructions on setting up a script, a media type, a user and an action in Zabbix. You might need to slightly alter these instructions depending on your exact Linux distribution.
The configuration consists of a media type in Zabbix, which will invoke the pd-zabbix integration script to send alerts to PagerDuty through the PagerDuty Agent. To utilize the media type, we will create a Zabbix user to represent PagerDuty. We will then create an alert action to notify the user via this media type whenever there is a problem detected.
Make a symlink to the pd-zabbix script in Zabbix’s AlertScriptsPath directory. This is usually /etc/zabbix/alert.d or /usr/local/share/zabbix/alertscripts but it can be changed. Check your zabbix_server.conf file to see how this option is configured, and in the following command, replace /etc/zabbix/alert.d/ with the alert scripts path configured for your Zabbix server:
sudo ln -s /usr/share/pdagent-integrations/bin/pd-zabbix /etc/zabbix/alert.d/
Congratulations! Your Zabbix should now be integrated with PagerDuty!
What if a Zabbix event happens while my network is down?
You should also configure an external ping check service to monitor your site’s external connectivity. Of course, you can use PagerDuty to forward alerts from these services as well.
How do I setup Zabbix to work with multiple PagerDuty services?
This is easy to do with the current integration, all you would need to do is setup multiple actions with separate action conditions and action operations. You would also need to setup a separate user group, user and media. The additional media would use the service key of your additional service and would be of type PagerDuty.
The integration doesn’t seem to be working. What’s going on?
First, make sure you’ve installed the PagerDuty Agent, and that there were no errors from your package manager when attempting to install it. Failed installs (i.e. due to an incompatible distribution, such as CentOS 5) are the most common issue with the integration not working.
More troubleshooting tips can be found in our Zabbix Troubleshooting Guide.
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