PagerDuty Analytics

Modern Operational Insights for Your Digital Business

Name: Customer Review
Item: PagerDuty
Rating: 4.7
Author: Customers

PagerDuty Analytics combines machine and human response data to provide modern operational insights to business and operational leaders, enabling them to drive process maturity and better business outcomes.

PagerDuty Analytics

Prebuilt, Modern Metrics to Deliver Rapid Value

Go beyond response times to understand the impact of operations on your team, customers, and business.

Prescriptive Dashboards and Self-Service Analytics

Visualize operational metrics and KPIs to gain cross-organizational alignment and realize better business outcomes.

Benchmarking + Advanced Analytics

Leverage peer best practices, industry benchmarks, and machine learning to improve operational maturity over time.

Built on Top of a Rich and Unique Dataset

Empower smarter real-time decision-making with a holistic view of machine data, services, teams, corresponding actions, and business impact.

“PagerDuty Analytics will help us drive standard metrics across our teams and help us better understand incident priority based on customer impact.”

Andrew Hatch, Platform Engineering Manager at SEEK

Product Capabilities

Operational Review Analytics

Prescriptive Dashboards

Operational Metrics Beyond MTTA/MTTR

Peer and Industry Benchmarks

Thought Leadership and Best Practices

Operational Review Analytics

Drive operational review meetings with metrics that focus on the impact of operations on people, customers, and the business.

Prescriptive Dashboards

Guide users to new insights in their area of operational interest with an exploratory dashboard experience.

Operational Metrics Beyond MTTA/MTTR

Easily access and view modern metrics, including MTTEngage, MTTMobilize, MTBetweenFailure, Time w/o Major Incident, Escalations, Reassignments, $ of Response.