Directly speak to the on-call staff by calling a number, bypassing the need to look up an on-call schedule and significantly reducing MTTA and MTTR.
Calls get forwarded via the same global on-call schedules and escalation rules you use for all your PagerDuty alerts, ensuring that a responder takes action on the issue.
Easily provision international numbers via PagerDuty, and rest easy knowing that the on-call team can always be reached.
Customers and users can leave a voicemail that automatically becomes an incident. Recordings can be leveraged for incident resolution and support training.
One number can connect to multiple services or teams–your customer can simply press a number for an extension to reach exactly who they’re looking for.