Reduce Engineering Escalations From Customer Support

IrisAgent is a customer support insights platform that automatically finds the reason behind any support ticket. It can identify when an IT incident (outage/product failure), feature regression/bug or a related issue from the past is the root cause of a support ticket. This helps in resolving customer issues faster and generating alerts and insights about IT incidents and feature releases. IrisAgent shows business and customer impact for PagerDuty incidents.

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Benefits of IrisAgent and PagerDuty Integration

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We are on a mission to re-invent customer support and experience with our novel proactive and pre-emptive approach. We help organizations resolve customer issues proactively.

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