Link PagerDuty incidents to support tickets automatically to avoid redundant or unnecessary escalations from support that distract from your primary duties. Tickets targeted for escalation are analyzed against other, similar tickets and consolidated into a single escalation when appropriate.
Uncover emerging trends in real-time to proactively target customer issues and product outages.
Understand the impact of incidents on customer support and proactively contact customers based on business impact.
IrisAgent helps customer support teams reduce escalations, improve response times, and ensure customer satisfaction by using artificial intelligence to better identify the true source of issues, resolve routine issues, automate repetitive tasks, and monitor customer health.LEARN MORE