IT Administrators Can Respond More Quickly
PagerDuty notifies the appropriate person when something fails. IT Admins can use their phones to fix the problem immediately.
Avoiding Network Downtime Saves Money
PagerDuty notifies the IT person on call and also escalates when there is no response. Problems are fixed sooner avoiding outages and saving money.
End User Problems Are Fixed Sooner
End users who have forgotten their password will have it reset sooner. On-call IT people are not stuck in their offices anymore.