Press Release

PagerDuty Launches Incident Urgencies to Increase Operational Efficiency

IT Operations Professionals Can Indicate Incident Severity, Improving the Data That Shows Overall Business Health

San Francisco – September 10, 2015 — PagerDuty, the leader in operations performance management, today announced the availability of Incident Urgencies, which empowers companies to centralize all IT systems within PagerDuty to get the fullest picture of system health and proactively improve performance. Leveraging PagerDuty’s robust workflow engine, incidents of all kinds can be assigned the appropriate severity, allowing IT operations professionals to immediately focus on the right incidents at the right time.

“The demands of today’s customer are increasingly making businesses’ infrastructure more complex, and more systems can lead to more noise for those that maintain them,” said Andrew Miklas, PagerDuty CTO and Co-Founder. “With Incident Urgencies, we’re solving a larger business issue so teams can proactively manage their operations, in addition to decreasing noise for IT ops pros.”

PagerDuty’s Incident Urgencies serve all IT operations models, allowing users a high level of customization by time of day, high or low urgency settings and the ability to postpone a notification for a later time. The new feature ensures that businesses have the appropriate incident response for critical incidents, and it tracks all events for better analytics on their infrastructure.

“PagerDuty’s Incident Urgencies are absolutely essential for Counsyl’s business to run reliably,” said Chris Gilmer, Director of Technical Operations at Counsyl. “We’re aiming to decrease excess noise and improve the team’s quality of life so they can focus on what matters — and this new feature allows us to do just that.”

About PagerDuty

PagerDuty’s operations performance platform reliably increases the uptime of businesses’ applications, services and infrastructure. By connecting people, systems and data into a single view, PagerDuty helps all teams — from DevOps to Enterprise IT — deliver powerful visibility and improved incident resolution times. PagerDuty has over 100 platform partners, and is trusted by Fortune 500 companies and startups alike, including Adobe, Airbnb, Etsy, GitHub, Intuit, National Instruments, New Relic, Panasonic and Rackspace. The company is headquartered in San Francisco and backed by leading venture capital firms Andreessen Horowitz, Bessemer Venture Partners, Baseline Ventures, Ignition Partners and others. To try PagerDuty for free, or to get more information, visit