New solution helps companies prevent outages and business disruption, protect customer experience, and increase productivity across the cloud adoption lifecycle
SAN FRANCISCO – 9:00 a.m. PT, Dec. 2, 2019 – PagerDuty, Inc. (NYSE:PD), a global leader in digital operations management, today announced PagerDuty for Cloud Operations, a new solution to help IT and DevOps teams transform their operations practices and capabilities as they move applications and services to the cloud. The solution helps companies accelerate their journey across the cloud adoption lifecycle from workload migration to cloud-native applications, microservices, and serverless. The combination of PagerDuty’s platform and integrations with Amazon Web Services (AWS) solutions allows teams to automatically detect incidents, respond in real time, and automate their workflows. PagerDuty and AWS customers can benefit from improved ability to prevent outages, a better customer experience, and increased team productivity.
Cloud spending is expected to grow from $183 billion in 2018 to $500 billion by 20231 as companies migrate to the cloud, shifting from a monolithic IT service architecture to a mesh of microservices where developers are empowered to build and operate their own services. Traditional centrally controlled IT operating procedures, known as ITIL, weren’t built for the complexity this proliferation of services creates, causing inability to address service outages and problems in real time. A new cloud operating model is emerging to address the complexity, and PagerDuty for Cloud Operations has been created to ensure teams can work together to prevent and rapidly resolve incidents in this new model.
“PagerDuty for Cloud Operations is crucial to accelerating our ongoing digital transformation as we migrate more critical apps and services to the cloud,” said Mark Huber, Senior Director, Engineering Enablement, Cox Automotive. “Already, the PagerDuty platform has reduced our incidents by 75%, improved productivity among our developers by 20%, and helped us save millions of dollars a year on operational costs.”
“Traditional operations management approaches don’t meet what organizations need as they migrate workloads to the cloud, develop new cloud-native applications, and adopt containers, microservices, and serverless computing,” said Jukka Alanen, SVP Business Development and Corporate Strategy, PagerDuty. “PagerDuty for Cloud Operations brings a new operations management model, focused on real-time, automated, and intelligent operations, which enables organizations to maximize their cloud adoption.”
The core components of PagerDuty for Cloud Operations include:
PagerDuty for Cloud Operations is available for PagerDuty Business and Digital Operations customers. To learn more, find us at the PagerDuty booth (#2616) at AWS re:Invent 2019, Sands Expo, Venetian in Las Vegas, December 2-5, 2019, and attend the PagerDuty customer speaking session featuring Cox Automotive’s Senior Director, Engineering Enablement, Mark Huber on Thursday, December 5, 2019 at 4:00pm in Titian 2205.
About PagerDuty, Inc.
PagerDuty, Inc. (NYSE:PD) is a leader in digital operations management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Notable customers including GE, Vodafone, Box, and American Eagle Outfitters. To learn more and try PagerDuty for free, visit www.pagerduty.com. Follow our blog and connect with us on Twitter, LinkedIn, YouTube and Facebook.
1“Worldwide Public Cloud Services Revenue Grows to Nearly $183 Billion in 2018, Led by the Top 5 Service Providers and Accelerating Public Cloud Services Spending in China,” IDC, July 31, 2019.
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