Turn any signal into insight and action. See how PagerDuty Digital Operations Management Platform integrates machine data and human intelligence to improve visibility and agility across organizations.
Connect insights to real-time action by aligning teams through the shared language of business impact.
Check out the latest products we’ve been working on—including event intelligence, machine learning, response automation, on-call, analytics, operations health management, integrations, and more.
Digital Operations Management arms organizations with the insights needed to turn data into opportunity across every operational use case, from DevOps, ITOps, Security, Support, and beyond.
Over 300 Integrations
Discover DevOps best practices with our library of webinars, whitepapers, reports, and much more.
Learn best practices and get support help with resources from our award-winning support team.
See how PagerDuty works with our live product demo — twice a week, every week.
We've created a maturity model to assist on the journey to digital operations excellence. Take our short assessment to find out where your team falls!
Interactive, simple-to-use API and technical documentation enables users to easily try updates and extend PagerDuty.
Engage with users and PagerDuty experts from our global community of 200k+ users. Become a member, connect, and share insights for success.
Get all your PagerDuty-related questions answered by exploring our in-depth support documentation and community forums.
Using Data to Dismantle a Criminal Industry Human trafficking is a $150 billion dollar criminal industry that denies freedom to over 40 million people globally—and...
PagerDuty helps organizations transform their digital operations. Learn more about PagerDuty's mission and what we do.
Meet our experienced and passionate executive team.
We are risk-taking innovators dedicated to delivering amazing products and delighting customers. Join us and do the best work of your career.
With the PagerDuty Foundation, we are committed to doing our part in giving back to the community.
New capabilities allow DevOps and IT operations teams to integrate event management and incident response workflows at scale to accelerate learning to prevent future disruptions, applying DevOps best practices for business success
SAN FRANCISCO – May 8, 2017 – PagerDuty, the leader in digital operations management, today announced a significant new set of capabilities designed around the major incident resolution lifecycle, to help organizations evolve the digital operations of their business. Encompassing the full lifecycle from event management through incident response and learning, the new product workflows enable developers, IT and business teams to boost their operational maturity, resulting in improved productivity, faster time to resolution, more time for innovation and higher quality experiences for their customers. PagerDuty’s modern incident resolution lifecycle now includes: PagerDuty Postmortems, Incident Priority and Custom Incident Actions, among other new capabilities.
Why is a modern incident resolution lifecycle a requirement for today’s digital operations? As new technologies and digital delivery methods give consumers unprecedented choice, organizations too must focus on flawless customer experience and continuous innovation to protect revenue, maximize competitiveness and drive productivity. According to the PagerDuty State of Digital Operations Report, although 84 percent of IT survey respondents felt confident that their organization is prepared to support digital services, almost 60 percent of those who identified as prepared to support digital services are still experiencing customer-impacting incidents (slowness or downtime) at least once a week. The increased complexity and associated cognitive load, surge in the number of tools and growing difficulty in capacity planning stand out as top operations challenges, starkly illustrating the need for DevOps best practices that accelerate the operational maturity of IT organizations. Companies that want to maximize their customers’ experience and use digital services as a competitive advantage must constantly innovate. Keeping up with this rapid pace of change requires digital operations that integrate people, processes and tools to quickly identify and resolve incidents and continuously improve to minimize future impact.
“The way organizations detect, respond to, resolve, learn from and prevent operational issues is paramount to customer and business success in today’s instant gratification world. Organizations must embrace an integrated approach to automated detection, event management and incident resolution to increase not only customer value and trust, but also employee engagement, visibility, learning and productivity,” said Jennifer Tejada, Chief Executive Officer, PagerDuty. “With PagerDuty’s new Incident Resolution Management solutions that automate much of the modern incident resolution lifecycle, IT leaders and DevOps teams are empowered to proactively address and prevent unexpected, customer-impacting issues faster across applications, services and networks with new and traditional architectures and data models. These solutions are central to achieving the innovation velocity essential to being competitive in the digital world.”
PagerDuty’s new major incident resolution lifecycle spans event management features, incident prioritization, postmortem tools, and more, empowering organizations to:
“Incident postmortems are highly valuable exercises for spotting areas where an operation can improve, as well as highlight team successes,” said Len Mitchell, Systems Analyst, Expedia. “However, the process of building the documentation for a postmortem can be time consuming. The postmortem tool in PagerDuty allows me to complete that process in a fraction of the time. I can easily pull in notes, subscriber notifications, Slack chat threads, and alerts into the interface to build my timeline, and then lead my team through identifying root cause, what we did well, what we need to work on, and then create action items. Along with the rest of the functionality in PagerDuty, I have a complete suite of tools for effective incident management.”
PagerDuty’s new incident resolution lifecycle capabilities are now generally available. To learn more, visit our website or explore our open-source incident response documentation. Come see the PagerDuty incident resolution lifecycle in action at the following industry events:
Gartner IT Operations Strategies and Solutions Summit
May 8-10, 2017 in Orlando, FL
PagerDuty: Optimizing Incident Response to Deliver Amazing Digital Experiences
May 7-11, 2017 in Orlando, FL
Revolutionizing the Gaming Experience by Streamlining Incident Management
Learn About Incident Response Best Practices for the Modern Enterprise
PagerDuty is the leading digital operations management platform for businesses. Through its SaaS-based platform, PagerDuty empowers developers, DevOps, IT operations and business leaders to prevent and resolve business-impacting incidents for exceptional customer experience. More than 8,000 small, mid-size and enterprise global customers such as Comcast, Lululemon, IBM and Panasonic use and trust PagerDuty to maximize their time and increase their business response and efficiency. When revenue and brand reputation depends on customer satisfaction, PagerDuty arms businesses with the insight to proactively manage incidents and events that may impact customers across their IT environment. Headquartered in San Francisco, the company was recently listed in the 2016 Deloitte Technology Fast 500, Inc. 500 and Forbes Cloud 100 lists. Try PagerDuty for free at www.pagerduty.com. Follow our blog and connect with us on Twitter, LinkedIn, YouTube and Facebook.
Kim Gengler, PagerDuty
All product and company names herein may be trademarks of their registered owners.
600 Townsend St., #200
San Francisco, CA 94103
905 King Street West, Suite 600
Toronto, ON, M6K 3G9, Canada
1416 NW 46th St., St. 301
Seattle, WA 98107
5 Martin Place
1 Fore St,
London EC2Y 9DT
© 2009 - 2018