Press Release

PagerDuty Joins the Desk.com App Hub to Help Fast-Growing SMBs Leverage Customer Service to Accelerate Growth

PagerDuty’s operations performance platform empowers customers to integrate infrastructure and monitoring tools to provide visibility across global operations and resolve problems faster

The Desk.com App Hub is a one-stop shop where SMBs can easily integrate third-party apps, connect their telephony systems and grow their customer service app environments

San Francisco – November 24, 2014 — PagerDuty, a leader in operations performance management, today announced it has joined the Desk.com App Hub to help fast-growing SMBs leverage customer service to accelerate growth. By joining the Desk.com App Hub, PagerDuty will be able to help businesses become more responsive to actionable incidents and provide performance metrics to drive proactive process improvements that result in better customer experiences.

Comments on the News

  • “We’re thrilled to be a Desk.com App Hub partner to enable more enterprise customers to take a strategic approach to incident lifecycle management,” PagerDuty vice president of marketing, Nisha Ahluwalia. “With PagerDuty’s operations performance platform, businesses can improve their mean time to response to drive greater customer satisfaction.”
  • “Fast-growing SMBs are looking to transform the way they connect with customers, partners and employees to thrive in today’s connected world,” said Leyla Seka, GM and senior vice president, Salesforce Desk.com. “By leveraging the power of the Desk.com App Hub, PagerDuty provides customers with the proven tools to keep customer service at the heart of their businesses.”

 Product Key Features

PagerDuty’s operations performance management solution connects all IT teams, systems and data so companies can more effectively manage events and incidents across global operations. PagerDuty empowers businesses to reduce notification and response times to critical incidents or activities that impact their customer satisfaction and revenue.

 Introducing the New Desk.com App Hub to Leverage Customer Service for Rapid Growth

The new App Hub is a one-stop shop for SMBs to easily access more than 50 partner apps that help them enhance the customer service experience and accelerate growth. Utilizing partner apps, Desk.com customers can deliver greater levels of customer engagement and have a single, comprehensive view of the customer. With the App Hub, SMBs now have a single, trusted location where they can quickly deploy apps that enhance customer service, without the cost and hassle of building one-off integrations.

 Additional Resources

Salesforce, Salesforce1, Desk.com and others are among the trademarks of salesforce.com, inc.

 About PagerDuty

PagerDuty’s operations performance platform helps companies increase reliability. By connecting people, systems and data in a single view, PagerDuty delivers visibility and actionable intelligence across global operations for effective incident resolution management. PagerDuty has over 100 platform partners, and is trusted by Fortune 500 companies and startups alike, including Microsoft, National Instruments, Electronic Arts, Adobe, Rackspace, Etsy, Square and Github. The company is headquartered in San Francisco and backed by leading venture capital firms Andreessen Horowitz, Bessemer Venture Partners, Baseline Ventures, Ignition Partners and others. Try PagerDuty for free, or to get more information, visit www.pagerduty.com.