Press Release

PagerDuty Expands Partner Ecosystem With SmartBear

SmartBear Joins PagerDuty’s Growing List of Partner Integrations to Improve Business Reliability

San Francisco – April 9, 2015 — PagerDuty, the leader in operations performance management, announced today that SmartBear Software, the leader in software quality tools for the connected world, has integrated its AlertSite UXM application performance monitoring platform with PagerDuty’s platform. SmartBear joins more than 100 leading IT and operations tools currently integrated with PagerDuty. The partnership allows customers to incorporate their Web application and operations procedures, reducing incident response times and improving reliability. By connecting AlertSite UXM to PagerDuty, SmartBear is able to extend its users’ capabilities, enabling them to stick to SLAs and find problems before their customers do.

“We’re thrilled to partner with PagerDuty, as many of our customers already know and love them,” said Denis Goodwin, SmartBear’s Director of Product Management. “Now our joint customers have one place to manage their incidents to proactively handle Web performance issues.”

SmartBear’s AlertSite UXM and PagerDuty provide a real-time solution for Web application performance and availability issues. Each AlertSite UXM service is associated with a PagerDuty incident management escalation policy, which completely automates the process of managing on-call schedules, escalation procedures and notification methods and speeds IT support resolution.

“PagerDuty is rapidly expanding our vast partner ecosystem by integrating with best-in-breed software vendors like SmartBear to help operations, engineering and IT professionals improve their system availability,” said PagerDuty CTO, Andrew Miklas. “Together we’re creating highly available and responsive products by supporting those teams, and we’re really excited to continue to offer flexible solutions to our customers by integrating with SmartBear’s AlertSite UXM.”

Available now, PagerDuty’s integration with SmartBear’s AlertSite UXM is free to current customers. Users can start their configuration using this integration guide.

About SmartBear

As the leader in software quality tools for the connected world, SmartBear supports more than two million software professionals and over 25,000 organizations in 90 countries that use its products to build and deliver the world’s greatest applications. With today’s applications deploying on mobile, Web, desktop, Internet of Things (IoT) or even embedded computing platforms, the connected nature of these applications through public and private APIs presents a unique set of challenges for developers, testers and operations teams. SmartBear's software quality tools assist with code review, functional and load testing, API readiness as well as performance monitoring of these modern applications. For more information, visit:, or for the SmartBear community, go to: Facebook, Twitter, LinkedIn or Google+.

About PagerDuty

PagerDuty’s operations performance platform helps companies increase reliability. By connecting people, systems and data in a single view, PagerDuty delivers visibility and actionable intelligence across global operations for effective incident resolution management. PagerDuty has over 100 platform partners, and is trusted by Fortune 500 companies and startups alike, including Intuit, National Instruments, New Relic, Panasonic, Adobe, Rackspace, Etsy, Airbnb and GitHub. The company is headquartered in San Francisco and backed by leading venture capital firms Andreessen Horowitz, Bessemer Venture Partners, Baseline Ventures, Ignition Partners and others. Try PagerDuty for free, or to get more information, visit