Live call routing
Enable anyone to reach your on-call teams immediately to report incidents simply by calling a phone number. Inbound calls get routed via the same on-call schedules and escalation policies you use for your critical apps and services with PagerDuty, so anyone can reach the right responder immediately or leave a voicemail that becomes an incident.
Service and team organization
Model your services in PagerDuty as they actually exist in your infrastructure. Drive both clarity and accountability by aligning services and component ownership instead of getting alerts from siloed tools. Use service profiles to access helpful information for each service, like team ownership, who is on call, past alerts and incidents, dependent services, and preferred communication channels.
Flexible, dynamic notifications
Send notifications to one or multiple responders via custom-defined methods such as SMS messages, mobile app push notifications, phone calls, or emails (supporting both rich HTML and plain text messages). Increase recipient engagement through branded email notifications, and customize notification channels and behavior based on event payload, service, or time of day.
Set up on-call schedules to support any kind of standard or custom rotation (weekly, weekend, follow-the-sun, etc.). Employees can be automatically reminded when their on-call shifts are about to begin. PagerDuty on-call schedules can also be viewed on any mobile device and synced with your company’s apps like Sharepoint, Outlook, iCal, or Google Calendar.
Self-serve schedule management
Team members can easily schedule overrides, ensuring that resource staffing information is kept up-to-date to maximize transparency. Delegate schedule management and leverage role-based access controls to ensure managers and on-call engineers can only modify their own schedules.
Incidents are automatically escalated to secondary responders or management to prevent any issue from ever slipping through the cracks. Live Call Routing uses the same global escalation policies to forward live phone calls from anyone to on-call staff. Voicemails become incidents, and we also provide a phone tree option to support multiple teams.
Mobile incident management
Mobile apps for iOS and Android make it easy to action incidents on the go. View schedules, deploy custom incident actions, add responders, escalate, and more, directly from the mobile app. Getting started with mobile is simple—use our guided setup best practices to ensure responders receive important pages day or night.