Live Call Routing
Reach On-Call Responders Immediately
With Live Call Routing, teams can ensure incidents are received and resolved faster by enabling anyone to reach on-call staff immediately to report incidents simply by calling a phone number. Inbound calls get routed via the same on-call schedules and escalation policies you use for your critical apps and services with PagerDuty, so anyone can reach the right responder immediately, or leave a voicemail that becomes an incident.CONTACT SALES
Drive Down Response Times
Eliminate all the typical complexity involved in getting on-call staff on the line, with flexible capabilities such as call routing, phone trees, global number provisioning, and more.
Ensure 24x7 Coverage
We got your back in making sure you never miss a beat. Human-reported incidents are always immediately routed and escalated o the right individual or team(s).
Manage Incidents Your Way
Get notified and take action on human-reported incidents immediately via preferred communication methods. Rest assured even if your team doesn’t pick up as voicemails are turned into incidents.
Anyone can directly speak to the on-call staff by calling a number, bypassing the need to look up an on-call schedule and significantly reducing MTTA and MTTR.Learn More »
Automated Call Routing & Escalations
Calls get forwarded via the same global on-call schedules and escalation rules you use for all your PagerDuty alerts, ensuring that a responder takes action on the issue.Learn More »
Provision Global Numbers
Easily provision international numbers via PagerDuty, and rest easy knowing that the on-call team can always be reached.Learn More »
Trigger Incidents with a Call
Customers and users can leave a voicemail that automatically becomes an incident. Recordings can be leveraged for incident resolution and support training.Learn More »
Reach Specific Teams
One number can connect to multiple services or teams–your customer can simply press a number for an extension to reach exactly who they’re looking for.Learn More »