Live Call Routing

Reach On-Call Responders Immediately

With Live Call Routing, teams can ensure incidents are received and resolved faster by enabling anyone to reach on-call staff immediately to report incidents simply by calling a phone number. Inbound calls get routed via the same on-call schedules and escalation policies you use for your critical apps and services with PagerDuty, so anyone can reach the right responder immediately, or leave a voicemail that becomes an incident.

CONTACT SALES

Drive Down Response Times

Eliminate all the typical complexity involved in getting on-call staff on the line, with flexible capabilities such as call routing, phone trees, global number provisioning, and more.

Ensure 24x7 Coverage

We got your back in making sure you never miss a beat. Human-reported incidents are always immediately routed and escalated o the right individual or team(s).

Manage Incidents Your Way

Get notified and take action on human-reported incidents immediately via preferred communication methods. Rest assured even if your team doesn’t pick up as voicemails are turned into incidents.

live call routing

Customer Love

"When an incident occurs [through our 24/7 hotline], it is escalated either through Live Call Routing or through the PagerDuty integration with our help desk when someone submits an urgent ticket…As a result of using PagerDuty, our IT team’s incident escalation and response process is reduced by roughly one hour for every urgent issue. Those vital minutes that we get back translate into an additional 10 [human trafficking victims] who we are able to serve each month.”

—Nancy McGuire Choi, Chief Operating Office, Polaris
Polaris Project

Real-Time Conversations

Anyone can directly speak to the on-call staff by calling a number, bypassing the need to look up an on-call schedule and significantly reducing MTTA and MTTR.

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Automated Call Routing & Escalations

Calls get forwarded via the same global on-call schedules and escalation rules you use for all your PagerDuty alerts, ensuring that a responder takes action on the issue.

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Provision Global Numbers

Easily provision international numbers via PagerDuty, and rest easy knowing that the on-call team can always be reached.

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Trigger Incidents with a Call

Customers and users can leave a voicemail that automatically becomes an incident. Recordings can be leveraged for incident resolution and support training.

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Reach Specific Teams

One number can connect to multiple services or teams–your customer can simply press a number for an extension to reach exactly who they’re looking for.

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Guide

Dig into documentation and get started with Live Call Routing

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Webinar

Reach on-call teams faster with Live Call Routing

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Blog

Reach any responder immediately with Live Call Routing

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Guide

Using Live Call Routing to connect directly during business hours

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