Make Your Incident Response a Business Response

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Why do customers love PagerDuty?

Outages Happen. How Are You Informing Your Customers?

Digital incidents are an unfortunate fact of life. You have the processes in place to orchestrate a technical response, but do you have processes for how to communicate the right information about outages with business stakeholders, such as senior management? What about your customers?

To minimize damage to your company’s brand, it’s critical to seamlessly extend incident response beyond just technical teams when problems occur. Other business teams—such as those that need to take action outside of the immediate response process—and senior management also need to be informed.

That’s why the PagerDuty Solution for Business Response integrates business communications right into the incident response workflow, using key features in PagerDuty Modern Incident Response.

PagerDuty for Business Response?

Ensure business response is an extension of incident response. Keeping your non-technical business users informed about the status of outages shouldn’t require costly add-ons to your incident response systems that need to be separately configured and integrated. When incidents happen, PagerDuty ensures business-oriented communications are instantly available and updated live as the incident progresses.
Self-service subscription to understand relevant business impact. Users can subscribe to the systems and services they care about before incidents happen. When disruptions occur, PagerDuty can automatically inform users of disruptions to systems and services that matter, at the level of detail that they care about.
Stay informed wherever you are. Comprehensive web and mobile interfaces, coupled with push, SMS, and email notifications, means you’ll never miss a status update.

Status dashboard

Displays the health of pre-selected business services so that employees can understand current health, review what has happened historically, and view any upcoming services changes like maintenance, upgrades, etc.

Audience-specific dashboards

Customize dashboards so that departments and stakeholder groups can create an optimized view of what matters to them.

Business service subscription

Business users can proactively select which business services they care about, enabling real-time status updates whenever a relevant incident occurs.

Managed stakeholder updates

Easily deliver updates to specific executive stakeholders for any incident, without requiring executives to self-manage subscriptions.

Bring Your Own Stack

You don’t have to change your processes: we work with the tools you’re already using.

With 300+ native integrations and the ability to build and customize workflows with the extensible PagerDuty APIs, we integrate data from all your tools to give you insights into your IT infrastructure. Our enhanced Events API v2 automatically normalizes all inbound events into common fields.

Respond your way and with the tools you like using our bi-directional extensions so you can eliminate tool toggling, fix issues in-line, and automate ops-related tasks with your preferred ChatOps tool.

"When incidents occur, we want stakeholder updates to be seamlessly curated and published as part of the response process. PagerDuty for Business Response allows us to replace multiple channels of ad-hoc communications, keeping business users automatically informed without having to disrupt the team resolving the actual issue."

Mikael Hedberg, CTO, APSIS International AB

Resources

Ebook

Best Practices in Outage Communication | eBook | PagerDuty

Webinar

Streamline Critical Communications With Stakeholder Engagement | Webinar | PagerDuty

Webinar

Modern Incident Response: An Interactive Training Series

Top Integrations