Outages Happen. How Are You Informing Your Customers?
Digital incidents are an unfortunate fact of life. You have the processes in place to orchestrate a technical response, but do you have processes for how to communicate the right information about outages with business stakeholders, such as senior management? What about your customers?
To minimize damage to your company’s brand, it’s critical to seamlessly extend incident response beyond just technical teams when problems occur. Other business teams—such as those that need to take action outside of the immediate response process—and senior management also need to be informed.
That’s why the PagerDuty Solution for Business Response integrates business communications right into the incident response workflow, using key features in PagerDuty Modern Incident Response.
PagerDuty for Business Response?
Status dashboard
Displays the health of pre-selected business services so that employees can understand current health, review what has happened historically, and view any upcoming services changes like maintenance, upgrades, etc.
Audience-specific dashboards
Customize dashboards so that departments and stakeholder groups can create an optimized view of what matters to them.
Business service subscription
Business users can proactively select which business services they care about, enabling real-time status updates whenever a relevant incident occurs.
Managed stakeholder updates
Easily deliver updates to specific executive stakeholders for any incident, without requiring executives to self-manage subscriptions.
Bring Your Own Stack
You don’t have to change your processes: we work with the tools you’re already using.
With 350+ native integrations and the ability to build and customize workflows with the extensible PagerDuty APIs, we integrate data from all your tools to give you insights into your IT infrastructure. Our enhanced Events API v2 automatically normalizes all inbound events into common fields.
Respond your way and with the tools you like using our bi-directional extensions so you can eliminate tool toggling, fix issues in-line, and automate ops-related tasks with your preferred ChatOps tool.
"When incidents occur, we want stakeholder updates to be seamlessly curated and published as part of the response process. PagerDuty for Business Response allows us to replace multiple channels of ad-hoc communications, keeping business users automatically informed without having to disrupt the team resolving the actual issue."
Mikael Hedberg, CTO, APSIS International AB
Resources
Ebook
Best Practices in Outage Communication | eBook | PagerDuty
Webinar
Streamline Critical Communications With Stakeholder Engagement | Webinar | PagerDuty
Webinar
