Dynatrace Integration Guide

Dynatrace automatically monitors your applications and services, analyzes problems, and notifies you when something goes wrong. Dynatrace learns your entire application architecture automatically, it intelligently chooses the right visualization for you so you can easily make sense of your data and environment. Tailor-made infographics communicate the most important facts about all aspects of your application environment.

Getting Started

  1. In your Dynatrace account, click the menu button on the top left of the page.

  2. Click Settings, then Integration, Problem Notifications and finally Set up notifications.

  3. Select PagerDuty as the notification method, then click Next.

  4. Click Alert with PagerDuty.

  5. You’ll be redirected to PagerDuty, and asked to authorize the integration by entering your PagerDuty login credentials or by authenticating with your SSO provider.

  6. Next, you’ll be asked to create a new PagerDuty service or to select an existing one. Dynatrace will use this service to trigger new incidents in PagerDuty. If creating a new one, enter a name for your service, and select the escalation policy you would like to use from the drop-down list under escalation policy. Click Finish Integration.

  7. You’ll be redirected back to Dynatrace to select which notification levels you’d like to receive notifications via PagerDuty. Click Save when you are done.

  8. Your new notification method will show next to any other methods you’ve added.

FAQ

Can I add multiple PagerDuty integrations to my Dynatrace account?

Yes! You would simply repeat all the steps above to create a new service to use with Dynatrace.

Will Dynatrace resolve an open incident once it is no longer an issue?

Yes! Dynatrace will resolve incidents once the issue has been resolved.

Please contact our support team if you need any assistance with the integration.