Turn any signal into insight and action. See how PagerDuty Digital Operations Management Platform integrates machine data and human intelligence to improve visibility and agility across organizations.
Cut through the noise. Unleash innovation and productivity.
Check out the latest features we’ve been working on—including event intelligence, machine learning, response automation, on-call, analytics, operations health management, integrations, and more.
Digital Operations Management arms organizations with the insights needed to turn data into opportunity across every operational use case, from DevOps, ITOps, Security, Support, and beyond.
Over 200 Integrations
Discover DevOps best practices with our library of webinars, whitepapers, reports, and much more.
Learn best practices and get support help with resources from our award-winning support team.
See how PagerDuty works with our live product demo — twice a week, every week.
Join live and on-demand webinars for product deep dives, industry trends, configuration training, and use case-specific best practices.
Interactive, simple-to-use API and technical documentation enables users to easily try updates and extend PagerDuty.
Engage with users and PagerDuty experts from our global community of 200k+ users. Become a member, connect, and share insights for success.
Get all your PagerDuty-related questions answered by exploring our in-depth support documentation and community forums.
Real-Time Operations Management in the Cloud Just Got Easier Cloud infrastructure, by nature, is constantly changing as new instances are spun up and decommissioned, which...
PagerDuty helps organizations transform their digital operations. Learn more about PagerDuty's mission and what we do.
Meet our experienced and passionate executive team.
We are risk-taking innovators dedicated to delivering amazing products and delighting customers. Join us and do the best work of your career.
With the PagerDuty Foundation, we are committed to doing our part in giving back to the community.
New Relic is an all-in-one server and web application performance tool that lets you see performance from the end user experience down to the line of application code. Combining real user monitoring, application monitoring, and availability monitoring in a single solution built from the ground up, New Relic lets developers and operations teams manage web application performance in real-time.
Existing PagerDuty customers get New Relic Lite for free! Getting started only takes a few minutes. Just head over to New Relic and sign up for an account.
This guide covers the steps to integrate New Relic’s new Alerts system with PagerDuty. If you are using the basic alerting system at rpm.newrelic.com, you will want to follow our New Relic Legacy Alerting Integration Guide instead.
If you are creating a new service for your integration, click +Add New Service.
If you are adding your integration to an existing service, click the name of the service you want to add the integration to. Then click the Integrations tab and click the +New Integration button.
If you are creating a new service for your integration, in General Settings, enter a Name for your new service. Then, in Incident Settings, specify the Escalation Policy, Notification Urgency, and Incident Behavior for your new service.
Go to Alerts New, click Notification Channels, go to the Channels tab, then click New notification channel.
Select PagerDuty from the Channel type menu. Give your channel a Service name, then paste the Integration Key you copied in step 3 above in to the Service API key field and click Create channel.
Click Send a test notification to verify your integration key was entered correctly and an incident is triggered in PagerDuty, then click Got it.
If you do not see an incident triggered in PagerDuty, check the response for errors and make sure somebody is on-call for your service.
After the channel is created, go to the Alert policies tab and click Add alert policies.
Check the alert policies you want to trigger incidents in PagerDuty, then click Save changes.
Congratulations! New Relic will now be able to trigger and resolve incidents in PagerDuty.
If you experience any issues outside of PagerDuty you’ll want to be sure to report them to New Relic since this is a new system and they’ll need to know about any problem you experience in order to fix them.
Yes, you can tie New Relic to multiple PagerDuty services by creating additional services in PagerDuty and additional channels in New Relic which use different PagerDuty Service Integration Keys. This is extremely useful for dividing your alerts up to different escalation policies so that the proper team is notified for incidents relevant to them.
600 Townsend St., #200
San Francisco, CA 94103
260 Queen St W #300,
Toronto, ON M5V 1Z8, Canada
1416 NW 46th St., St. 301
Seattle, WA 98107
5 Martin Place
1 Fore St,
London EC2Y 9DT
© 2009 - 2018