New Relic is an all-in-one web application performance tool that lets you see performance from the end user experience down to the line of application code. Combining real user monitoring, application monitoring, and availability monitoring in a single solution built from the ground up, New Relic lets developers and operations teams manage web application performance in real-time. New Relic integration with PagerDuty is done through PagerDuty Connect. Existing PagerDuty customers get New Relic Standard for free! Getting started only takes a few minutes. Just head over to New Relic and sign-up for an account.
Congratulations! Your PagerDuty – New Relic integration is complete! Alerts within your application policy will now trigger and resolve PagerDuty alerts. Below is a sample of a New Relic alert triggering a PagerDuty incident. Within the PagerDuty interface, there will be a link “View in New Relic” that will take you directly to the associated alert within New Relic.
Yes, you can tie New Relic to multiple PagerDuty services. This is extremely useful for dividing your alerts up to different escalation policies so that the proper team is notified for an incident. You will need to create multiple PagerDuty channels within New Relic. Once you have created the multiple channels, you will associate the appropriate channel with the appropriate application policy within New Relic.
Yes, PagerDuty incidents will automatically resolve when the alert ends within New Relic. Do you have additional questions? Please contact firstname.lastname@example.org with questions.