Okta is a single-sign on provider, which makes it easy to manage your SAAS application logins and permissions. PagerDuty is available within the Okta app catalog, making it easy to manage access to your PagerDuty account. Follow this simple guide to get your Okta account tied to your PagerDuty account.
Update User Attributesoption in Okta will automatically enable each Okta <-> PagerDuty mapping with the “Create and Update” setting. Be sure to change any individual Okta <-> PagerDuty mapping if you don’t intend on changing the PagerDuty field for the user on each Okta update. For example, it’s not recommended to set the
roleattribute to “Create and Update”.
Congratulations! You should now be able to use your Okta to login to PagerDuty!
You must be the Account Owner of your PagerDuty account in order to make these changes. Additionally, SSO capabilities within PagerDuty are only available on our Standard and Enterprise plans. Please contact our sales team if you are interested in upgrading your plan.
The most likely cause of this is your Sign On settings. In the Sign On tab in Okta, make sure that the Application username format has Okta username selected, as shown in step 4 of this guide. This will ensure that the user’s login email is filled in as the username when assigning PagerDuty to a new Okta user, as shown below:
We recommend to reach out to Okta support to help with you with this, as Okta has an unusual way to reset the user role attribute if the users are already added to your PagerDuty integration within Okta.