Site24x7 Integration Guide

Site24x7 is a cloud infrastructure monitoring service that helps monitor the uptime and performance of websites, online applications, servers, and public and private cloud monitoring all from a single console. The integration with Site24x7 allows you to receive website alerts from Site24x7 directly to your PagerDuty account. Below steps will help you to successfully integrate alerts.

In PagerDuty

  1. Go to the Configuration menu and select Services.

  2. On the Services page:

    • If you are creating a new service for your integration, click Add New Service.
    • If you are adding your integration to an existing service, click the name of the service you want to add the integration to. Then click the Integrations tab and click the New Integration button.
  3. Select your app from the Integration Type menu and enter an Integration Name.If you are creating a new service for your integration, in General Settings, enter a Name for your new service. Then, in Incident Settings, specify the Escalation Policy, Notification Urgency, and Incident Behavior for your new service.

  4. Click the Add Service or Add Integration button to save your new integration. You will be redirected to the Integrations page for your service.

  5. Copy the Integration Key for your new integration.

In Site24x7

  1. On the left hand-side click on Admin, and then click Third Party Integrations, then click on the PagerDuty logo. 

  2. Next you will see a form, configure the following details and click Save when you are finished:

    1. Service Name: Enter the name of your integration.

    2. Sender Name: Enter the name of the sender.

    3. Integration Key: Paste the copied PagerDuty Integration Key here.

    4. Message Title: Use the “$ tags” to customize the message title of your Site24x7 notification.

    5. Trigger incidents when my monitor is in Trouble status: Mark this toggle button to enable incident creation in PagerDuty when your monitor is in Trouble status.

    6. Select Integration level: Use the radio button to decide whether to create incidents in PagerDuty for your chosen monitors or for all the monitors.

    7. Trigger Test Alert: Click the button to test incident creation and resolution in PagerDuty 

Note: The “Trigger Test Alert” button in PagerDuty Settings in Site24x7 will show up in the defined PagerDuty service as a “Resolved” incident, not a triggered incident. You will need to check “View All” incidents in order to ensure the incident came through.


Can Site24x7 alert multiple PagerDuty services?

Yes, you can configure multiple PagerDuty integrations in your Site24x7 account by using multiple PagerDuty integration keys.