PagerDuty Modern Incident Response

PagerDuty helps brands protect revenue and improve customer experiences by resolving critical incidents faster and preventing future occurrences. Empower teams with sophisticated automation capabilities that quickly and accurately orchestrate the right response, every time. Bring major incident best practices to your organization with end-to-end response automation, seamless integration with ITSM toolchains, and friction-free postmortems.

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Modern Incident Response

Automated Precision Response

Go from single-responder triage to mobilizing the right cross-functional team in seconds from any device.

Business-Wide Orchestration

Keep stakeholders throughout the business informed in real time, empowering the entire company to collaborate and orchestrate a coordinated, proactive response.

Seamless Integration With ITSM Systems

Leverage PagerDuty orchestration capabilities to drive coordinated response for incidents from any source and seamlessly sync information between platforms.

Customer Love

“Incidents happen … but with PagerDuty as an integral partner in our digital and cloud journey, we have the right technology to pre-empt and manage how you respond to them.”

—Alan Alderson, William Hill
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Product Capabilities

Design the appropriate response for any impact level—mobilize responders, engage stakeholders, and send status updates. Response automation can be executed either with a single tap from any device or automatically for mission-critical services.

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Engage the entire business: IT management, support, executives, marketing, sales, legal, and more. Inform stakeholders with real-time status updates, enabling real-time organization-wide response without interrupting technical responders.

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Easily classify PagerDuty incidents with custom-defined levels that align with your organization’s priority scheme (P1 – P5, SEV1 – SEV5, etc.). Define and automate the ideal response for incidents of differing priority.

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Integrate with any ITSM or ticketing solution (JIRA, ServiceNow, BMC, etc.) to automatically create tickets from PagerDuty incidents and vice versa. Sync status, audit history, incident details, and more, while taking advantage of PagerDuty response capabilities to modernize your ITIL-based major incident process.

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PagerDuty Postmortems provide a streamlined learning process for your organization to get better at resolving and preventing incidents. Simply point and click to build the timeline in minutes instead of hours so you can invest more time in understanding root cause and determining the most important follow-up actions.

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Improve incident outcomes with professional training from PagerDuty, built on proven response practices drawn from 10,000+ successful operations teams. Learn how to prepare effectively in peacetime and respond confidently in wartime, reducing the cost and impact of major incidents.

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Resources

Webinars

Streamline Critical Communications With Stakeholder Engagement

How Leading Organizations Orchestrate Real-Time Response

CASE STUDIES

Verivox Eliminates Manual Team Orchestration to Resolve Incidents Fast

GUIDES

Mobilize a Coordinated Response

The PagerDuty Post-Mortem Handbook

Modern Incident Response Solutions Brief