PAGERDUTY MODERN INCIDENT RESPONSE

Orchestrate the Right Response for Every Incident

Protect revenue and improve customer experiences by resolving critical incidents faster and preventing future occurrences. Bring major incident best practices to your organization with end-to-end response automation, seamless integration with ITSM toolchains, and friction-free postmortems.

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Modern Incident Response

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Automated Precision Response

Go from single-responder triage to mobilizing the right cross-functional team in seconds from any device.

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Business-Wide Orchestration

Keep stakeholders throughout the business informed in real-time, empowering the entire company to collaborate and respond proactively.

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Integration With ITSM Systems

Leverage PagerDuty orchestration capabilities to drive coordinated response for incidents from any source.

Automated, Precise, Distributed, and Continuously Improving

Empower teams with sophisticated automation capabilities that quickly and accurately orchestrate the right response, every time.

“Incidents happen … but with PagerDuty as an integral partner in our digital and cloud journey, we have the right technology to pre-empt and manage how you respond to them.”

Alan Alderson, William Hill

Product Capabilities

Response Automation
Stakeholder Communication
Priority-Based
Triage
ITSM Integration
Major Incident Learning
Incident Response Training

Response Automation

Design the appropriate response for any impact level—mobilize responders, engage stakeholders, and send status updates. Response automation can be executed either with a single tap from any device or automatically for mission-critical services.

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Stakeholder Communication

Engage the entire business: IT management, support, executives, marketing, sales, legal, and more. Inform stakeholders with real-time status updates, enabling real-time organization-wide response without interrupting technical responders.

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Priority-Based Triage

Easily classify PagerDuty incidents with custom-defined levels that align with your organization’s priority scheme (P1 – P5, SEV1 – SEV5, etc.). Define and automate the ideal response for incidents of differing priority.

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ITSM Integration

Integrate with any ITSM or ticketing solution (JIRA, ServiceNow, BMC, etc.) to automatically create tickets from PagerDuty incidents and vice versa. Sync status, audit history, incident details, and more, while taking advantage of PagerDuty response capabilities to modernize your ITIL-based major incident process.

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Major Incident Learning

PagerDuty Postmortems provide a streamlined learning process for your organization to get better at resolving and preventing incidents. Simply point and click to build the timeline in minutes instead of hours so you can invest more time in understanding root cause and determining the most important follow-up actions.

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Incident Response Training

Improve incident outcomes with professional training from PagerDuty, built on proven response practices drawn from 10,000+ successful operations teams. Learn how to prepare effectively in peacetime and respond confidently in wartime, reducing the cost and impact of major incidents.

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Webinar

How to Orchestrate Real-Time Response

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Webinar

Streamline Critical Communications

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Guide

Mobilize a Coordinated Response

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EBook

The PagerDuty Post-Mortem Handbook

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