PagerDuty Modern Incident Response

Design the appropriate response for any impact level—mobilize responders, engage stakeholders, and send status updates. Response automation can be executed either with a single tap from any device or automatically for mission-critical services.

Engage the entire business: IT management, support, executives, marketing, sales, legal, and more. Inform stakeholders with real-time status updates, enabling real-time organization-wide response without interrupting technical responders.

Easily classify PagerDuty incidents with custom-defined levels that align with your organization’s priority scheme (P1 – P5, SEV1 – SEV5, etc.). Define and automate the ideal response for incidents of differing priority.

Integrate with any ITSM or ticketing solution (JIRA, ServiceNow, BMC, etc.) to automatically create tickets from PagerDuty incidents and vice versa. Sync status, audit history, incident details, and more, while taking advantage of PagerDuty response capabilities to modernize your ITIL-based major incident process.

PagerDuty Postmortems provide a streamlined learning process for your organization to get better at resolving and preventing incidents. Simply point and click to build the timeline in minutes instead of hours so you can invest more time in understanding root cause and determining the most important follow-up actions.

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Improve incident outcomes with professional training from PagerDuty, built on proven response practices drawn from 10,000+ successful operations teams. Learn how to prepare effectively in peacetime and respond confidently in wartime, reducing the cost and impact of major incidents.