This bi-directional integration with PagerDuty is a On-premise and Cloud Deployments of BMC Remedy/Helix. A fully built integration complete with a middleware bridge managing updates, authentication, and error handling. The integration utilizes BMC best practices to keep the impact to the OOTB applications to a minimum. It uses its own configuration and transaction forms. Managing Updates, Authentication, Configuration, Retries, and Error Handling
Provides support for Incident sync, including notes, status and services (into categorization). Supports service and CMDB data sync. Teams and people can also be synced. Configuration allows for Priority Mapping, Reassignment and Delegation all through a mapping table
KTSL support BMC upgrades and maintain the integration, allowing it to quickly move with any BMC version. New Pagerduty features will also be built into the product as and when required, given you an evergreen solution and allowing you constantly take advantage of new functionality.
KTSL is a BMC Elite partner, known for our specialist service management and integration expertise. For over 20 years we’ve focused on creating better user experiences and driving continuous improvement in ITSM environments. We deliver improvements in self-service capabilities, increasing automation, reducing change and incident risk. We’re known as a safe pair of hands, delivering expert services, advice, and integrations.LEARN MORE