Shift From Queued to Real-Time Digital Operations
Real-Time Response
Drive incident response—and track status in real time—from ServiceNow. Easily recruit additional responders and automate escalations.Connect People
Automatically initiate a team conference bridge with PagerDuty's one touch to join capabilities.Empower NOC
Allow firstline teams to manage their own on-call schedules and automated escalations policies from within the ServiceNow environment.Leverage IT Tools
Connect to the existing services and applications in your CMDB and service hierarchy plus 300+ PagerDuty integrations.Configuration Control
Customizable field mappings, easy on-boarding of PagerDuty users with appropriate roles and permissions.System of Record Sync
Full bidirectional sync to the system of record allows teams to capture full, precise records of actions in ServiceNow incident history.Work Where You Are
Native ServiceNow integration means teams can augment their operational data set without leaving the ServiceNow interface.Beyond IT Incidents
Drive security incident response, emergency change requests, and other critical workflows requiring real-time engagement."PagerDuty gets the right people engaged at the right time, all in one push of a button."
Rachel Watson, Head of Service Operations—SkyBet
