Real-Time HybridOps With PagerDuty and ServiceNow

The PagerDuty + ServiceNow certified integration takes a HybridOps approach to digital transformation: ServiceNow teams with multiple operating models can collaborate more effectively to address critical incidents in real time. Teams can engage incident responders and track updates as they happen from ServiceNow—delivering “work-where-you-are” functionality and powerful DevOps workflows to every IT Ops team, including central IT and NOC. Take action to restore service and mitigate threats without leaving the ServiceNow interface, reducing mean time to resolution while minimizing the impact of digital disruptions.

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Shift From Queued to Real-Time Digital Operations

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Real-Time Response
Drive incident response—and track status in real time—from ServiceNow. Easily recruit additional responders and automate escalations.
Connect People
Automatically initiate a team conference bridge with PagerDuty's one touch to join capabilities.
Empower NOC
Allow firstline teams to manage their own on-call schedules and automated escalations policies from within the ServiceNow environment.
Leverage IT Tools
Connect to the existing services and applications in your CMDB and service hierarchy plus 300+ PagerDuty integrations.
Configuration Control
Customizable field mappings, easy on-boarding of PagerDuty users with appropriate roles and permissions.
System of Record Sync
Full bidirectional sync to the system of record allows teams to capture full, precise records of actions in ServiceNow incident history.
Work Where You Are
Native ServiceNow integration means teams can augment their operational data set without leaving the ServiceNow interface.
Beyond IT Incidents
Drive security incident response, emergency change requests, and other critical workflows requiring real-time engagement.
How-To Videos

PagerDuty + ServiceNow

Learn more about how PagerDuty integrations seamlessly with ServiceNow to enable your teams to collaborate more efficiently, work in real time, and better manage your digital operations across the enterprise.

"PagerDuty gets the right people engaged at the right time, all in one push of a button."

Rachel Watson, Head of Service Operations—SkyBet

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SERVICENOW STORE

PagerDuty is available in the ServiceNow Marketplace

PagerDuty is one of only five Gold ServiceNow Technology Partners and is available in the ServiceNow Marketplace.

PagerDuty’s native ServiceNow integration means teams can augment their operational data set without leaving the familiar ServiceNow interface that they are comfortable using. Leverage our powerful incident response functionality from within ServiceNow or in PagerDuty itself and “work where you are.”




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