PagerDuty + ServiceNow
Modernize Your ITSM

PagerDuty’s application for ServiceNow enables a stronger system of record for better compliance. While making PagerDuty the system of action, to get critical, unplanned work done, helping compress costs and reduce interruptions. Our automated, bidirectional sync capabilities create a real-time, more detailed system of record for better compliance, improved operational efficiency, and faster incident management.
Take action to restore service and mitigate threats without leaving the ServiceNow interface, reducing mean time to resolution while minimizing the impact of digital disruptions for your customers.

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Modernize your operations with AI and automation

Pagerduty Operations cloud and ServiceNow (1)
Real-Time Response
Drive incident response—and track status in real time—from ServiceNow. Easily recruit additional responders and automate escalations.
Connect People
Automatically initiate a team conference bridge with PagerDuty's one touch to join capabilities.
Always Reach the Right Team
Synchronize ServiceNow assignment groups and users with PagerDuty groups and escalation policies to ensure the right teams are alerted every time.
Leverage IT Tools
Connect to the existing services and applications in your CMDB and service hierarchy plus 700+ PagerDuty integrations.
Configuration Control
Customizable field mappings, easy on-boarding of PagerDuty users with appropriate roles and permissions.
System of Record Sync
Full bidirectional sync to the system of record allows teams to capture full, precise records of actions in ServiceNow incident history.
Work Where You Are
Native ServiceNow integration means teams can augment their operational data set without leaving the ServiceNow interface.
Beyond IT Incidents
Drive security incident response, emergency change requests, and other critical workflows requiring real-time engagement.
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PagerDuty Process Automation is available from ServiceNow ITSM

The PagerDuty Process Automation integration allows event-initiated or human-in-the-loop triggering of Automation jobs from ServiceNow client-side or server-side scripts. These Automation jobs perform provisioning, diagnostics, and remediation actions. ServiceNow ITSM integrated with PagerDuty Process Automation results in shorter incidents, fewer escalations and faster turnaround time on service requests.

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PagerDuty for Customer Service in ServiceNow CSM

PagerDuty Customer Service Operations in ServiceNow CSM delivers real-time visibility into active incidents fright from ServiceNow. The application enables better response, better cross-team collaboration, and proactive customer communications. Connecting people, operations, and data in real-time.

"PagerDuty gets the right people engaged at the right time, all in one push of a button."

Rachel Watson, Head of Service Operations—SkyBet

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PagerDuty is available in the ServiceNow Marketplace

PagerDuty’s native ServiceNow integration means teams can augment their operational data set without leaving the familiar ServiceNow interface that they are comfortable using.

Leverage our powerful incident management functionality from within ServiceNow or in PagerDuty itself and “work where you are”.

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