New platform adds a recommendation engine, machine learning based service dependencies and change impact to reduce incidents by 67% and lower Developer and IT costs
SAN FRANCISCO – September 21, 2020 – PagerDuty, Inc. (NYSE:PD), a global leader in digital operations management, today launched the most significant update yet to its Digital Ops platform, during its annual user conference Summit20. The new release applies machine learning and automation to break down the complexity of managing digital operations by reducing interruptions and minimizing the time to resolve issues. PagerDuty’s latest platform release empowers teams in both large enterprises and high growth disruptors to prevent incidents that cause customer dissatisfaction and negative business impact, so they can confidently scale services and accelerate initiatives that capitalize on strong consumer demand for digital services.
“We now live, work, and learn primarily online. Digital is the new operating system, and operations teams are now on the frontline that keeps businesses running, as they manage the technologies that deliver the customer experience and revenue,” said Jennifer Tejada, CEO at PagerDuty. “These teams deserve a cloud native, real-time platform designed for unpredictable emergent work that automates in service of people. PagerDuty is the modern platform for action in the digital default world.”
PagerDuty’s platform release includes new capabilities for event management, incident response and AIOps, as well as advanced insights and analytics that enable a proactive approach to digital ops. As Eric Yuan, CEO and founder of Zoom explains: “We have experienced unprecedented growth in the last six months, requiring us to scale our service without compromising the great video experience our customers expect from Zoom. We could not have done this without PagerDuty underpinning us and this new platform release will only make things easier for our digital teams”.
The new capabilities in Event Intelligence (an event management and AIOps solution within PagerDuty’s platform) are as follows:
Industry-first advanced new insights and analytics capabilities in the PagerDuty platform are as follows:
“Nearly every company (92%) is accelerating their digital transformation2, subsequently increasing the complexity of their tech ecosystem. Managing that complexity and improving the performance of their digital operations is business critical,” said Jonathan Rende, Senior Vice President of Products at PagerDuty. “The road to modern DevOps practices and full service ownership is hard. Our new release unlocks the power of our rich data set to align teams around their most critical business services so they can resolve incidents up to 67% faster.”
According to Nancy Gohring, Senior Research Analyst at 451 Research, “The incident management category is important in terms of collecting and analyzing data about automations that have been performed, and in terms of collecting and analyzing data in order to identify impactful activities to automate. These functions can help drive the success of new and ongoing automation efforts. PagerDuty is one vendor that has been emphasizing and enabling these capabilities, surfacing data about incident resolutions that allow users to make data-driven decisions about what activities to automate and what automations have been performed.”
In addition to the platform release, PagerDuty is simplifying pricing and adding more value to each plan. Whether a team is just getting started becoming more responsive or ready to take a more proactive approach to digital operations, PagerDuty’s new plans meet you where you are and mature with you.
For more information, visit www.pagerduty.com
Learn more about PagerDuty’s most recent platform innovation, integrations, customer use cases, partnerships and thought leadership at PagerDuty Summit20 from September 21-24, 2020.
1 Gartner: Top Seven Considerations for Configuration Management for Virtual and Cloud Infrastructures, 2010
2 McKinsey Digital: The Digital-led recovery from COVID-19: Five Questions for CEOs, April 2020
PagerDuty, Inc. (NYSE:PD) is a leader in digital operations management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. To learn more and try PagerDuty for free, visit www.pagerduty.com. Follow our blog and connect with us on Twitter, LinkedIn, YouTube and Facebook.