Press Release

PagerDuty Services Group Capability Simplifies Incident Management of Critical Applications and Services

New Services Group feature simplifies how IT Ops and DevOps teams resolve incidents, delivering increased uptime and performance

San Francisco — May 11, 2016 – PagerDuty, the leader in modern incident management, announces the immediate availability of PagerDuty Services Group. Services Group fundamentally changes the way IT Ops and DevOps teams manage and monitor critical apps and services by mirroring the organization and components of these services in PagerDuty. Services Group aggregates all events related to these individual services from the monitoring stack and renders a comprehensive view of the organization’s application and service infrastructure. This new functionality delivers the fastest way to organize, monitor and manage critical apps and services as they relate to the business.

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“The PagerDuty Services Group feature makes it easier to resolve incidents as they occur in our critical applications and services,” said Andy Domeier, director of systems operations, SPS Commerce, the retail industry’s largest trading community with more than 60,000 customers in over 60 countries. “By re-creating a service in PagerDuty, as it exists in our systems, our team members are more aware of service-level health, allowing us to resolve an incident faster.”

With the new PagerDuty Services Group, IT Ops and DevOps teams immediately benefit from:

  • Consistent Views - A service in PagerDuty is structured identically to how it is deployed in the IT infrastructure. Teams no longer view the monitoring and management layer of a service, instead they see a comprehensive view as it relates to overall service delivery, such as e-commerce portals, payment processing systems, websites or other key applications.
  • Simplified Management and Collaboration - The monitoring and management layers are aggregated into one view at the service level from multiple vendors. IT service management (ITSM), log management and application performance management (APM) tool views are consolidated, creating better collaboration between different teams and technologies required to support the service.
  • Faster Incident Resolution - Teams work together to resolve disruptions at the service level rather than in technology silos.

“PagerDuty Services Group greatly simplifies incident management to better support business-critical services,” said Jonathan Wilkinson, vice president of product, PagerDuty. “By bringing together an organization's application and service infrastructure in a central view, PagerDuty Services Group empowers IT Ops and DevOps teams to resolve incidents as quickly as possible."

PagerDuty Services Group is now available to all PagerDuty customers and to learn more, read our blog post.

About PagerDuty

PagerDuty is an agile incident management solution that integrates with IT Ops and DevOps monitoring stacks to improve operational reliability and agility. From enriching and aggregating events to correlating them into actionable alerts, PagerDuty streamlines the incident management lifecycle by reducing noise and resolution times. With hundreds of native integrations with operations tools, automated scheduling, advance reporting and guaranteed reliability, PagerDuty is trusted by over 7,000 organizations globally to increase business and employee efficiency. The company is headquartered in San Francisco and backed by leading venture capital firms Andreessen Horowitz, Bessemer Venture Partners, Baseline Ventures, and Ignition Partners. Try PagerDuty for free at

Media Contact:

Kim Gengler