PagerDuty Unveils Platform and Integrated Workflow Innovations to Help Organizations Accelerate Digital Transformation At PagerDuty Summit 2016

End-to-end incident management capabilities empower customers to run digital operations at scale

SAN FRANCISCO — September 13, 2016 – PagerDuty, the leader in modern incident management, announced the availability of new integrated incident management workflow capabilities -- Workflow Extensions, Live Call Routing, Response Notes and limited early access to the new PagerDuty Incident Management Platform enabling operations teams to run digital services and revenue channels at scale with high confidence. These new capabilities debuted at PagerDuty Summit, the company’s inaugural industry conference, where thought leaders, executives, practitioners, and PagerDuty customers from premier organizations share strategies and best practices for accelerating digital transformation for businesses across every segment and industry.

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“The stakes for businesses to deliver near-perfect digital experiences, which drive customer conversion and revenue, are ever increasing. Developers are emerging as the architects, builders and owners of the modern consumer experience and they need effective solutions that ensure every digital opportunity is realized,” said Jennifer Tejada, Chief Executive Officer, PagerDuty. “PagerDuty is committed to empowering people - from operations engineers to executives, to ensuring every customer experience is realizing brand potential, through proactive and effective incident management, surpassing traditional boundaries for delivery, innovation, and growth.”

Rapidly changing customer consumption models, coupled with increasingly distributed technology stacks, create new challenges for ITOps and DevOps teams. Struggling to reconcile market and customer demands with traditional internal processes and tools, businesses risk  revenue loss. According to IDC, for just the Fortune 1000, the average total cost of unplanned application downtime is $1.25 billion to $2.5 billion per year. With outages causing billions of dollars in lost revenue and a lasting impact on customer relationship, operations teams are under tremendous pressure to deliver and maintain reliable services.

“Building modern, agile and resilient operations environments with the right people, processes and tools has never been more challenging and critical to an organization’s success,” said Tim Armandpour, Senior Vice President of Product Development, PagerDuty. “Our integrated incident workflow capabilities and extended platform are built on years of experience, best practices and customer input, and offer full-stack visibility, making it easier for practitioners to build and fix differentiated services faster.”

PagerDuty’s enterprise-ready platform offers correlated views across all mission-critical services, helping teams to discern signal from noise across complex data streams and orchestrate the fastest and most effective path to resolution with integrated tools and workflows.

PagerDuty’s new platform features, available today, include:

  • Workflow Extensions: Building on PagerDuty’s ecosystem of over 175 native integrations, organizations can now configure operational workflows between PagerDuty and other 3rd party services. The bi-directional flow of information helps provide consistent information across teams and services for faster incident resolution. Workflow Extensions is available to all Pagerduty customers.
  • Live Call Routing: Available to PagerDuty’s enterprise-edition customers, Live Call Routing allows anyone inside the organization to directly reach the operations team to report a problem by simply calling a number. Calls get routed via the same on-call schedules and escalation policies in place, and the ability to report incidents in real-time helps restore services faster.
  • Response Notes: Available to all PagerDuty customers, this capability ensures that all relevant contextual and human generated data around incidents are captured and time stamped, creating a clear timeline of the actions taken and the people involved. Response Notes delivers clear visibility on the current status of incidents, a historical record for postmortems, resulting in a reduction of future resolution times.
  • Early Access to New Platform Capabilities: Select customers will gain early access to new platform capabilities showcased during the PagerDuty Summit conference, including event suppression, pattern recognition and advance analytics wrapped into a single console.

“Having PagerDuty in place is a huge win for our IT operations teams. The solution filled an incident management void, allowing us to be even more efficient," said Peter Kosmalski, Manager of Hosting Operations Support, IBM Smarter Workforce.

“Live Call Routing has been great,” said Paul Hicks, IT Manager, Clayton Homes. “It allowed us to get rid of the rotating on-call phone. On-call personnel can now have the emergency calls routed directly to their personal phone, which means they only have to carry one phone. No more meeting up just to hand off the on-call phone to the next person. It is all controlled from the PagerDuty schedules.”

PagerDuty will be showcasing these new features today at PagerDuty Summit in San Francisco. In addition to speakers from leading technology organizations like Google, Splunk, Dropbox, Airbnb and Twilio, DevOps thought leader Gene Kim and Maynard Webb, Chairman of the Board at Yahoo! will also take the stage at the conference to discuss tackling digital transformation challenges.

To learn more about PagerDuty’s newest features, visit and our blog.

About PagerDuty

PagerDuty is an agile incident management solution that integrates with IT Ops and DevOps monitoring stacks to improve operational reliability and agility. From enriching and aggregating events to correlating them into actionable alerts, PagerDuty streamlines the incident management lifecycle by reducing noise and resolution times. With hundreds of native integrations with operations tools, automated scheduling, advance reporting and guaranteed reliability, PagerDuty is trusted by over 7,700 organizations globally to increase business and employee efficiency. The company is headquartered in San Francisco and backed by leading venture capital firms Andreessen Horowitz, Bessemer Venture Partners, Baseline Ventures, and Ignition Partners. Try PagerDuty for free at

Media Contact:

Kim Gengler, PagerDuty