Join us in London
Hear from PagerDuty customers and leaders, explore the latest in AI and automation, participate in hands-on workshops, and connect with peers to discover what's next in modern digital operations.
Past speakers
2026 speakers coming soon
Agenda
Tentative agenda. Additional sessions and details coming soon.
Interactive Workshops
Lab 1: AIOps Revolution Bootcamp: From Reactive to Proactive Incident Management
Ideal for SREs, Incident Responders, Operations Managers, Platform Engineers, and DevOps Teams
Duration: 2.5 hours
Tired of firefighting incidents instead of preventing them? Struggling with alert fatigue, high MTTR, and on-call burnout? It's time to break the cycle of reactive chaos. Discover how PagerDuty's cutting-edge AIOps capabilities can transform your incident management—reducing alert noise by up to 83% and enabling autonomous diagnostics so your team can shift from reactive firefighting to proactive incident prevention.
Topics:
- Flexible Shifts with Intelligent Conflict Detection & PTO Management
- SRE Agent for Autonomous Diagnosis & Remediation
- AI Orchestrations for ML-Recommended Noise Reduction
- Scribe Agent for Automated Incident Documentation
- Insights Agent for Data-Driven Operational Improvements & Maturity Assessments
Lab 2: Golden Paths to Production: Build a Self-Serve, Zero-Toil Platform
Ideal for Platform Engineers, DevOps and DevEx teams, Release Engineers and Service Owners
Duration: 2.5 hours
Frustrated by inconsistent service setups and endless tickets for routine tasks? Tired of developers waiting on Ops for deployments, rollbacks and diagnostics? Learn how to build a standardised golden path that enables safe self service automation, reduces operational overhead and accelerates delivery with integrated workflows from code to production.
Topics:
- Workflow and runbook automation for self service operations
- Event orchestration with dynamic routing
- CI/CD, IaC (Terraform) and observability signal design
- Change events and Backstage integration patterns
- Shift Agent for intelligent coverage and SRE Agent to enable your SRE’s faster access to context and Runbooks
Lab 3: Signal to Action: Modern Ops Centers with AIOps and Automation
Ideal for SREs, NOC Analysts and Central Operations Leaders
Duration: 2.5 hours
Drowning in alerts while MTTA and MTTR keep climbing? Seeing incidents bounce between teams due to poor routing? Modern Ops Centre practices powered by AIOps and automation cut noise, speed triage and enable first line responders to resolve issues without escalation, turning your NOC into a proactive operations hub.
Topics:
- AIOps noise reduction with alert grouping and auto pause
- Operations console and event orchestration with dynamic routing
- Dynamic escalation assignments and runbook automation
- SRE Agent for automated diagnostics and remediation
- Scribe Agent for streamlined incident documentation
Lab 4: Incidents to Insights: Run World-Class Incident Management
Ideal for Incident Managers/Commanders, team leads, problem managers, service owners and Customer Success Managers
Duration: 2.5 hours
Struggling with inconsistent incident processes across teams? Finding that post incident reviews lack actionable outcomes and leave stakeholders in the dark? This lab shows how to run a world class incident management practice with consistent processes, clear stakeholder communications and measurable improvements that drive continuous learning.
Topics:
- Incident types, roles and tasks, and incident workflows
- Status pages and stakeholder communication strategies
- Post incident reviews for actionable learning
- Operational reviews and analytics for measurable improvement
- SRE Agent for immediate context and fast resolution
- Required fields, Scribe Agent and Insights Agent for compliance readiness