Use a no-code/low-code builder to design the appropriate response for any impact level—mobilize responders, engage stakeholders, and send status updates. Incident Workflows can be executed either with a single tap from any device or automatically for mission-critical services.
Keep business stakeholders like IT management, support, and executives in the know—without interrupting responders—by providing clear business impact information at scale and in real time. Communicate status updates on incident resolution progress to arm stakeholders with the context they need to orchestrate a business response and minimize customer impact.
Integrate with any ITSM or ticketing solution (JIRA, ServiceNow, BMC Helix, etc.) to automatically create tickets from PagerDuty incidents and vice versa. Create conference bridges, add responders, track dependencies, run workflows, send status updates, sync status, and view audit history, and more—all while taking advantage of PagerDuty’s response capabilities to modernize your ITIL-based major incident management process.
Collaboration, communication, and conference
PagerDuty’s integrations with popular CollabOps tools like Slack and Microsoft Teams make collaboration in a distributed environment fast and easy, enabling you to take action in real time without leaving your team’s favorite interfaces. You can also create on-demand, dynamic conference bridges at the touch of a button using your preferred web conferencing provider.
Scale service ownership with Service Standards
Improve operational maturity and provide better customer experience by establishing criteria that standardizes what ‘good’ looks like across teams. Configure services according to best practices and scale service ownership across the entire organization.
Visibility Console empowers smarter, real-time decision-making with a holistic view of machine data, services, teams, corresponding actions, and business impact. Use this powerful interface to connect insights to action, quantify impact in real time, and align current system status. Understand who's working on an issue and use a visual correlation of events to accelerate incident triage.
Major incident learning
Postmortems provide a streamlined learning process so your organization can get better at resolving and preventing incidents. Point and click to build a timeline in minutes so you can invest more time in understanding root cause and determining the most important follow-up actions.
Integrated Runbook Automation
Reduce toil, escalations, and response times with PagerDuty Automation Actions. Provide incident responders with tailored diagnostic and remediation automation plays so they can resolve incidents safely and securely in PagerDuty with the click of a button.
Resolve critical work from anywhere, at any time
Handle incidents seamlessly from the palm of your hand. Get all the information you need at a glance with "My Open Incidents," "On-Call" shifts, and "Recently Impacted Technical Services" by providing navigation and visibility to change events, past incidents, and service dependencies on mobile. You can even run an Automated Action directly from the mobile app! Available on iOS and Android.
PagerDuty Status Pages
PagerDuty Status Pages provides visual communication into the real-time status of your organization's operations. Reduce the flood of support tickets and requests coming in during an incident from customers by using PagerDuty’s integrated platform as the single source of truth for the latest status.
Plus leverage Human-in-the-Loop support to automatically post real-time updates with human approval when needed.