Orchestrate the Right Response for Every Incident

Protect revenue and improve customer experiences by resolving critical incidents faster and preventing future occurrences. Bring major incident best practices to your organization with end-to-end response automation and friction-free postmortems.

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Automated, Precise, Distributed, and Continuously Improving

Empower teams with sophisticated automation capabilities that quickly and accurately orchestrate the right response, every time.

Automated Precision Response

Go from single-responder triage to mobilizing the right cross-functional team in seconds from any device.

Business-Wide Orchestration

Keep stakeholders throughout the business informed in real-time, empowering the entire company to collaborate and respond proactively.

Major Incident Learning

Learn from major incidents by conducting postmortems. Create and curate a timeline of activity, allowing continuous learning and process improvement.

"Incidents happen… but with PagerDuty as an integral partner in our digital and cloud journey, we have the right technology to pre-empt and manage how you respond to them."

Alan Alderson, William Hill

Product Capabilities

Response Automation

Design the appropriate response for any impact level—mobilize responders, engage stakeholders, and send status updates. Response automation can be executed either with a single tap from any device or automatically for mission-critical services.

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Stakeholder Communication

Engage the entire business: The PagerDuty Solution for Business Response provides IT management, support, executive, marketing, sales, and legal teams with clear and concise real-time business impacts in real time. Inform stakeholders with real-time status updates on incident resolution progress, enabling real-time, organization-wide response without interrupting technical responders.

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Mobile Platform Business Response Dashboard

The mobile Business Response Dashboard gives business users a live, detailed view into their digital operations.

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ITSM Integration

Integrate with any ITSM or ticketing solution (JIRA, ServiceNow, BMC, etc.) to automatically create tickets from PagerDuty incidents and vice versa. Create conference bridges, add responders, run response plays, send status updates, sync status, and view audit history and incident details, and more—all while taking advantage of PagerDuty’s response capabilities to modernize your ITIL-based major incident management process.

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Major Incident Learning

Postmortems provide a streamlined learning process so your organization can get better at resolving and preventing incidents. Point and click to build a timeline in minutes so you can invest more time in understanding root cause and determining the most important follow-up actions.

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Incident Response Training

Improve incident outcomes with professional training from PagerDuty, built on proven response practices drawn from 11,000+ successful operations teams. Learn how to prepare effectively in peacetime and respond confidently in wartime, reducing the cost and impact of major incidents.

Collaboration, Communication, and Conference

PagerDuty’s integrations with tools like Slack and ServiceNow enables you get both the context and action you need to effectively respond to incidents in real time without leaving your favorite interfaces. You can also create conference bridges with PagerDuty using your preferred web conferencing provider for incident response

Resources

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