Orchestrate the Right Response for Every Incident

Protect revenue and improve customer experiences by resolving critical incidents faster and preventing future occurrences. Bring major incident best practices to your organization with end-to-end response automation and friction-free postmortems.

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Automated, Precise, Distributed, and Continuously Improving

Empower teams with sophisticated automation capabilities that quickly and accurately orchestrate the right response, every time.

Automated Precision Response

Go from single-responder triage to mobilizing the right cross-functional team in seconds from any device.

Business-Wide Orchestration

Keep stakeholders throughout the business informed in real time, empowering the entire company to collaborate and respond proactively.

Major Incident Learning

Learn from major incidents by conducting postmortems. Create and curate a timeline of activity, allowing continuous learning and process improvement.

"Incidents happen… but with PagerDuty as an integral partner in our digital and cloud journey, we have the right technology to pre-empt and manage how you respond to them."

Alan Alderson, William Hill

Product Capabilities

Response Automation

Design the appropriate response for any impact level—mobilize responders, engage stakeholders, and send status updates. Response automation can be executed either with a single tap from any device or automatically for mission-critical services.

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Stakeholder Communication

Keep business stakeholders like IT management, support, and executives in the know—without interrupting responders—by providing clear business impact information at scale and in real time. Communicate status updates on incident resolution progress to arm stakeholders with the context they need to orchestrate a business response and minimize customer impact.

ITSM Integration

Integrate with any ITSM or ticketing solution (JIRA, ServiceNow, BMC Helix, etc.) to automatically create tickets from PagerDuty incidents and vice versa. Create conference bridges, add responders, track dependencies, run response plays, send status updates, sync status, and view audit history and incident details, and more—all while taking advantage of PagerDuty’s response capabilities to modernize your ITIL-based major incident management process.

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Collaboration, Communication, and Conference

PagerDuty’s integrations with popular ChatOps tools like Slack and Microsoft Teams make collaboration in a distributed environment fast and easy, enabling you to take action in real time without leaving your team’s favorite interfaces. You can also create on-demand, dynamic conference bridges at the touch of a button using your preferred web conferencing provider.

Operational Insights

Visibility Console empowers smarter, real-time decision-making with a holistic view of machine data, services, teams, corresponding actions, and business impact. Use this powerful interface to connect insights to action, quantify impact in real time, and align current system status. Understand who's working on an issue and use a visual correlation of events to accelerate incident triage.

Major Incident Learning

Postmortems provide a streamlined learning process so your organization can get better at resolving and preventing incidents. Point and click to build a timeline in minutes so you can invest more time in understanding root cause and determining the most important follow-up actions.

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Incident Response Training

Improve incident outcomes with professional training from PagerDuty, built on proven response practices drawn from 11,000+ successful operations teams. Learn how to prepare effectively in moments of retrospection and respond confidently during active resolution, reducing the cost and impact of major incidents.

Resources

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