What Does It Mean To Be Always On?
In terms of your organization’s IT environment, “always on” means systems that are available and operational 24/7, such as digital services that run continuously. Backup systems help ensure always-on services continue in situations where outages may occur.
At least, that’s the plan. But what about when unexpected events happen?
Overcoming the inherent challenges of “always on”
Downtime is likely to occur at certain intervals due to high demand or other reasons—and it’s best to plan ahead proactively for such contingencies. Doing so can help ensure organizations experiencing highly stressed workloads and processes can react quickly, such as triaging P1 and P2 events as they occur in real time.
To see this in action, read our blog post on overcoming the challenges that COVID-19 brings to organizations. These issues not only include increased demand brought about by moving all employees to a work-from-home model and having to move to an all-digital model, but scaling your incident response teams and best practices for crisis management as well.
Always on is the new normal
Response teams are now under a great deal of strain due to this increased work-from-home model. Triaging and resolving incidents effectively now faces even greater roadblocks, as IT services must adjust to new processes for increased remote work.
PagerDuty is here to help you and your team prepare for those times when your always-on systems can’t meet expectations. From streamlining your incident response to mitigating downtime, PagerDuty empowers your team with the information it needs to respond in real time.
Experience these benefits by signing up for a 14-day free trial today. No credit card is required.
Zoho Cliq and PagerDuty: Straight Out of Chat
You’ve Built It and Run It, Now Delegate It