Get ahead of customer calls

Elastic Leverages PagerDuty for Visibility into System Health to Exceed Customer Expectations

Real-time response, better cross-team collaboration, proactive customer comms

Great service means more than just engaging with your customers. It means being able to capture customer-impacting events as they happen, and proactively push outbound communications to get ahead of customer calls. With PagerDuty for Customer Support, you can connect customer service representatives with impacted teams to resolve issues quickly.

Learn how you can deliver great service by leveraging machine learning and historical context to get ahead of issues and proactively inform customers before they know they have a problem.

The Customer Service Lifecycle

Improve ticket resolution times by grouping related tickets and automating routing

Enable anyone to reach on-call staff in real time with Live Call Routing

Provide ongoing incident resolution updates to build trust with customers

Provide relevant context to solve customer problems

Customer service representatives need relevant historical context in order to accurately and quickly resolve the issue at hand.

PagerDuty helps reduce the impact on customers by layering monitoring data from technical resources across your organization with data from customer calls and other systems of record—providing a holistic view of an issue to help identify the right solution.

Mobilize the right resources, in real time, every time

Today, customers demand immediate action when the services they depend on are impacted.

Drive loyalty, improve CSAT, and exceed customer SLAs with faster, cross-organizational alignment with the correct technical response teams.

Be proactive, not reactive

In a time when customer and enterprise service expectations have never been higher, you shouldn’t be learning about issues from your customers.

Leverage machine learning to inform customers before they know about a problem, with information on what to expect next, and provide differentiated responses for VIP customers.

Bring Your Own Stack

You don’t have to change your processes: we work with the tools you’re already using.

With 300+ native integrations and the ability to build and customize workflows with the extensible PagerDuty APIs, we integrate data from all your tools to give you insights into your IT infrastructure. Our enhanced Events API v2 automatically normalizes all inbound events into common fields.

Respond your way and with the tools you like using our bi-directional extensions so you can eliminate tool toggling, fix issues in-line, and automate ops-related tasks with your preferred ChatOps tool.

“We are a fast-growing company and seek changes that can improve our processes all the time. PagerDuty has been a key tool in innovating the way we do operations.”

Javier Turegano Molina, Global Infrastructure and Architecture Manager, REA Group