PagerDuty Shift-Based Schedules

Welcome to the next generation of schedule management. This session introduces Shift-Based Schedules, a game-changing feature designed to drastically reduce operational toil and maximize on-call reliability for your customers. We will dive deep into the four core pillars of this release so you can confidently help your accounts modernize their scheduling infrastructure.

This webinar is designed to walk users through PagerDuty's new Shift-Based Schedules feature, covering universal calendar standards, multi-responder contact, automated PTO ingestion, and visual conflict detection.

Suitable for: DevOps teams, platform engineers, and anyone ready to run smooth end-to-end incident management for their teams through Slack.

You will learn:

• How seamless integration with external platforms (like Google Calendar) creates a unified source of truth.
• How to contact multiple teammates simultaneously to slash incident coordination time.
• How third-party calendar syncs automatically accounts for time off, eliminating manual scheduling gaps.
• How to leverage proactive problem identification to catch and resolve scheduling overlaps before they escalate.